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Manager - Service Assurance

Reference ID: SEC03323-17

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Calgary, AB
Job Type icon
Full Time
Job Category icon
Operations and Logistics

Help build innovative solutions with complex technologies to make things possible for our wireless customers.

Join us on this journey as we further establish TELUS' footprint in Canada through delivering the best communication services. This is a unique opportunity for a dynamic, well rounded telecom professional to make an immediate impact.

As a Manager - Service Assurance you will showcase your talents as a strategist, leader, innovator, facilitator, and collaborator. Specifically, you will lead and manage a team responsible for the implementation, operation and maintenance of the wireless core network.

If you enjoy being a disruptor and challenging the status quo then get ready to drive thought leadership for evolution, preventative maintenance, and automation. Collectively, the passion and energy we have to transform highly cool and complex technologies into great experiences for our customers is a main reason why TELUS is Canada's fastest mobile network.

What YOU Will Do:
    •Provide leadership to a team of technology team members supporting their daily activities and committing to their learning and development •Support the implementation of new network infrastructure and the ongoing growth of the network in terms of capacity and footprint •Ensure maintenance and assurance practices enable best in class network and service performance for our customers •Create and lead reliability initiatives •Ensure exceptional adherence to change management practices when improving facility and technology •Work in collaboration with our vendors and internal stakeholders to continually improve the performance of the network •Act as a single point of contact for local central offices (CO)


YOU have the Toolkit:

Required Knowledge, Skills & Abilities:
    Subject Matter Expert:
      •Progressive experience in the telecommunications industry •Extensive knowledge of the wireless industry, business drivers, vendors and operations •Detailed knowledge of mobility network infrastructure and 3GPP standards •Knowledge of network assurance policies and best practices including change management and Event Management •Intermediate knowledge of IP routing and switching
    Multi-Faceted Leader:
      •Leadership skills including ability to motivate, coach and develop team members •Ability to develop plans and lead through to implementation
      •Open-minded and creative when addressing opportunities
      •Ability to forge strong partnerships across various teams within TELUS and with external stakeholders; skilled at working in a matrix organizational structure
    Customer Service Advocate:
      •Strong customer focus and commitment to service excellence
    Expert Communicator:
      •Excellent interpersonal skills and a demonstrated ability to interact effectively with all levels of management

Required Professional Designation/Certification & Experience:
    •University degree or equivalent and 3-5 years operational experience •Strong team lead experience will also be considered

Who is TELUS?

We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.

Everyone belongs at TELUS. It doesn't matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.

Do you share our passion?

At TELUS, you create future friendly® possibilities.

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

Posted: December 5, 2017
Closes:January 27, 2018