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Manager, Special Loans and Advisory Services

Reference ID: RBCAA008885138

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What is the opportunity?

Reporting to the Director, SLAS Western Region you will contribute to strategic business priorities by successfully creating and retaining survivors, maximizing revenue while minimizing costs, leveraging knowledge and expertise to assist the business and enhancing customer loyalty. You will manage complex and/or higher risk accounts through effective relationship and risk management practices and provide solutions and business advice designed to satisfy the bank's risk requirements while maintaining a consistent focus on retaining long-term RBC Financial Group relationships. You will develop relationships with service partners, group partners and professional groups to optimize resolution success as well as business opportunities and referrals.

What will you do?
  • Apply a continuous-improvement approach to achieving superior client experience.
  • Take ownership of client problems as first point of contact.
  • Ensure clients are treated with respect, a highly professional empathetic approach is used and good working relationships are maintained.
  • Demonstrate commitment to teamwork by introducing clients to RBC wide services and expertise through referrals and identifying business opportunities.
  • Build/expand/leverage good working relationships with district, field and risk officers to promote an early identification mindset and maximize retention opportunities.
  • Emphasize the need to create surviving entities and to the extent possible, retained relationships for RBC Financial Group.
  • Maintain a strong and positive presence at assigned Commercial Centers, e.g. in person/ by phone/at conferences/, to promote and leverage opportunities through Advisory Services and Learnings, as appropriate.
  • Participate in bank and/or industry focused events.

  • What do you need to succeed?

    Must Have
  • Creative problem solving skills, with the ability to work effectively under pressure.
  • Effective written and oral communication skills, with the ability to impact and influence others, including listening, understanding and responding, information seeking and consulting orientation.
  • Ability to successfully utilize internal networks to assist with problem resolution. Capacity to get along with different types and levels of individuals, including Senior Management/Executives.
  • Teamwork and cooperation - building Partnerships with stakeholders; adaptability; knowledge transfer; relationship building
  • Thinking: strong analytical and risk assessment skills; breakthrough thinking; conceptual thinking; strategic business sense

  • Nice to Have
  • 5+ years of experience as a Commercial Account Manager with Professional designation (CPA, MBA, CFA, etc.)
  • Risk Management knowledge and Financial Restructuring experience
  • Proficiency with Bank technology- Knowledge of Microsoft Applications - at a minimum Basic Word, Excel, Power Point.

  • What's in it for you?

    We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
  • A comprehensive Total Rewards Program including bonuses and flexible benefits and competitive compensation
  • Leaders who support your development through coaching and managing opportunities
  • Ability to make a difference and lasting impact
  • Flexible work/life balance options
  • Work in a dynamic, collaborative, progressive, and high-performing team
  • Opportunities to do challenging work

  • About RBC
    Royal Bank of Canada is Canada's largest bank, and one of the largest banks in the world, based on market capitalization. We are one of North America's leading diversified financial services companies, and provide personal and commercial banking, wealth management, insurance, investor services and capital markets products and services on a global basis. We have over 80,000 full- and part-time employees who serve more than 16 million personal, business, public sector and institutional clients through offices in Canada, the U.S. and 37 other countries. For more information, please visit .

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    Inclusion and Equal Opportunity Employment
    RBC is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations during the application process are available upon request.


    City: Calgary
    Address: 335 8TH AVENUE SW
    Work Hours/Week: 37.5
    Work Environment: Office
    Employment Type: Permanent
    Career Level: Experienced Hire/Professional
    Pay Type: Salary + Variable Bonus
    Required Travel (%): 26-50
    Exempt/Non-Exempt: N/A
    People Manager: No
    Application Deadline: 03/29/2019
    Req ID: 181512

    Ad Code(s):

    Posted: March 22, 2019
    Closes: May 21, 2019