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Mediaroom Engineer (Business TV Operations)

Reference ID: TEC10345-17

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Edmonton, AB
Job Type icon
Full Time
Job Category icon
Information Technology

Make Optik TV the unbeatable standard - whether you are at home or on the go (hotels, hospitals, small businesses)

The Technology Strategy team within TELUS is dedicated to leverage the best technology innovations in a reliable and cost-efficient way, for the ultimate benefit of our customers. You will report to the Manager, TV Systems and Applications, to support our best in class and quickly growing Business TV service. You will be part of a dynamic team dedicated to Optik TV and customer excellence.

To do this, you will ensure that the Business TV application is always available, responsive, and provides the highest quality TV experience. You will stay at the forefront of industry trends with respect to monitoring, alerting, and data analysis, while having the opportunity to satisfy your creative side by working with developers and operations team members to improve the service. Your vision, inspiration, and organization will deliver new capabilities and improve the customer experience to drive subscriber and revenue growth and most importantly, satisfied customers.

If you are passionate about technology and being a member of a high performing team to create an exceptional customer experience and the highest level of reliability, join our team!

Here's the impact you'll make and what we'll accomplish together!
    •Provide hands on systems administration and technical consultation for the operation of the Optik TV (Windows) middleware platform, focussing on Business TV •Support 24/7 365 shift rotation •Work independently and in a cross functional team environment •Plan, deploy, and support projects for new initiatives, growth, and sustainment •Support day to day operations and evolving technologies, utilizing best in class change management standards •Actively participate in the Agile methodology of software and service development •Embrace DevOps practices •Analyse system/application designs and implementations •Conduct reviews, evaluations, and risk assessments

If you have a passion for TV technologies and broadcast equipment and want to shape a future friendly landscape for customers, come join our team.


Here's how...
    •Advanced knowledge, understanding and experience of:
      •Windows 2008 R1/R2 and Windows 2012 Server technologies •Redhat UNIX Server technologies •Hands on experience with Monitoring and Alerting functions, with Splunk and other tools •SCCM/IIS/SCOM/SQL •Virtualization Technologies (Hyper V/VMware) •LAN/WAN, TCP/IP, Multicast and Unicast traffic •Enterprise architecture •Active Directory & Identity Management •PKI and Certificate Services •Large scale, high availability services and applications •Load balancing and clustering •Scripting: Shell, Perl, C, JavaScript, XML, C#, ASP.NET, PowerShell, etc •Project Management •Change Management •Systems methodologies/tools for troubleshooting (packet sniffers, debuggers)

You are the missing piece of the puzzle...
    •Advanced/superior technical and analytical skills; requires judgment in making and owning technical decisions •Advanced Ability to lead and collaborate with a variety of diverse groups and technical teams (internal and/or external) •Ability to develop and foster positive relationships with team members •Ability to build consensus in team environments and manage conflict while striving for shared goals and objectives •Ability to mentor junior team members and aid in their development •Ability to make decisions with imperfect information •Ability to admit mistakes and bring correction and course change in a timely manner •Excellent interpersonal and communication skills •Strong self-motivation and orientation toward results •Support specific customer issues through assessment, interpretation, resolution or recommendations •Degree in Computer Science or Engineering •Microsoft Certified Technology Specialist Certification considered an asset •CISCO Certification considered as an asset •Splunk Certification considered as an asset •Minimum of 5 years of equivalent experience in the IT industry displaying progressive responsibility and achievement in a large scale environment •Demonstrated experience in a telecommunications environment •IPTV is strongly preferred

Great to have's...

    •Collaboration tools/database •Network Design & Management •Protocols/Technologies: DHCP, TCP/IP, TCP, UDP, TFTP, FTP, HTTP, HTTPS, XML, NFS, DNS, SAN, NNTP, etc •IBM Blade Technology and storage •Firewalls, F5 LTM/GTM •EMC Storage knowledge (VNX and VMAX) •Databases: LDAP, Oracle, MYSQL, etc

Who is TELUS?

We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.

Everyone belongs at TELUS. It doesn't matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.

Do you share our passion?

At TELUS, you create future friendly® possibilities.

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

Posted: January 14, 2018
Closes:February 12, 2018