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QHR Technologies Logo

Network Operations Center Team Lead

Reference ID: 07EQkPxkXZvh

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Imagine yourself as part of one of the most dynamic companies in the healthcare technology industry today! QHR is leading the way in Canadian healthcare technology, by providing solutions to assist healthcare professionals enrich their practices and improve the quality of care delivered to all Canadians across the country. We are looking for talented, inspired, and motivated people to join our incredible team and experience a workplace culture that stands above the rest! Competitive salaries and generous perks are just a few of the reasons that QHR has been voted one of BC's Top Employers and Canada's Top Small & Medium Employers for 2018.

Position Summary:

We are currently seeking an experienced NOC Team Lead to serve as the lead for all Network Operations, day-to-day activities, and ongoing projects. They will manage and develop policy and process to support a NOC, with a team of skilled individuals across Canada, and will leverage their experience in developing, initiating, and maintaining processes for high availability (24x7) coverage of production systems. This is a new role, and requires a strong vision of what and how a NOC should operate, and ability to bring that to reality.

Primary Functions:
  • Provide team leadership and mentorship for the NOC / Helpdesk Team
  • Create, evaluate, and improve upon current NOC processes and policies
  • Ensure monitoring, alerting, and reporting for production environments
  • Develop and report on key metrics for executive review and oversight
  • Troubleshooting network, server, application, and other types of issues
  • Achieve measured success rate at resolving alerted issues without escalation to engineering
  • Maintain and adhere to a Change Management Policy in the Data Center for all customer impacting changes
  • Proactively raise risks and implement fixes and changes
  • Assist in supporting overall datacenter operations, including, but not limited to: Networking, Linux/UNIX/Windows Servers, Citrix, VMWare, SAN Storage, and hardware
  • Work with senior staff members on a variety of tasks and projects as required

Qualifications:
  • Relevant IT/Computer Engineering degree or diploma, or equivalent experience
  • 3-5 years of experience leadership in Network Operations Center activities, or equivalent
  • 3-5 years of leading a team of IT professionals
  • Experience working in multi-tens to hundred thousand user environments
  • Knowledge of best practices and IT operations in an always-up, always-available service
  • Development and support of Process, Documentation, Business Metrics, Change Management Processes, Service Level Agreements
  • Support operations including IT best practices, industry trends, and customer service
  • Knowledge of Windows, Mac, and Linux/UNIX operating systems administration

Bonus points if you have experience with:
  • Opsview or Nagios
  • Networking concepts including network switching, firewalls, routing, bridging, WANs, and VPN, concepts & technologies.
  • Microsoft Active Directory and Microsoft environment knowledge
  • Red Hat Enterprise Linux
  • VMWare vSphere
  • Citrix XenApp
  • Database administration and management
  • Server and SAN hardware
  • Data Center operations

How to Apply
http://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=11728fb

Posted: October 13, 2018
Closes: December 12, 2018