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Rogers Communications Canada Inc.
Full Time
12 hours ago
Network Technician

Our Digital & Technology team wakes up every day with one goal in mind - to connect Canadians to the people and things that matter most. Collectively, we're proud to support 30 million Canadians each month.

We manage a robust portfolio that champions the leading edge of technology and media. We drive projects that expand connectivity to underserved communities from coast-to-coast-to-coast; build and enhance our fixed broadband network to provide high-speed Internet, TV and Smart Home Monitoring; and support our world class wireless network, offering our customers Canada's largest and most reliable 5G network. As the Digital & Technology team, we are building our tomorrow, today.

Come play a key role in building the future of innovation in Canada, Let's make your possible.

Do you enjoy working on high-scale, complex, and high visibility projects and programs? If yes, consider the following opportunity:

Position is open for - Ft McMurray, AB

Imagine working for an exciting entrepreneurial company where employees are committed to meeting big challenges and making a real difference. That's Rogers. A leading communications and media company where people come to do great work. Right now we are looking for talented individuals to join our winning team where you will have a chance to innovate, grow and to do what really matters

Job Responsibilities:
  • Respond to corrective network problems, perform effective and efficient problem analysis
  • Support capital build and network expansion by performing coordination, installation, and commissioning duties
  • Rapid troubleshooting, diagnosis and repair of equipment to ensure service restoral objectives are met
  • Coordinationwith other technicians and departments as required to maintain service levels
  • Plan and implement preventive maintenance routines to ensure network standards of performance are met
  • Performequipment integrationand upgrades on the network as directed by work orders
  • Maintain updatedsite records and documentation on site and in online systems
  • Perform acceptance tests and inspections on newly installed sites and equipment
  • Develop extensiveknowledge of key quality service indicators in geographic area of responsibility
  • Participate in activities associated with network optimization and build activities
  • Maintain inventory of required spare parts and perform regular audits to ensure availability of spares
  • Prompt completion of administrative reporting of mileage, timesheets, expenses, equipment inventories
  • Maintain a safe work environment, meeting all health and safety requirements
  • Complywith all health and safety policies, procedures, training and documentation
  • Perform call testing functions, including cellular coverage, hand-off, RSSI, throughput, dropped calls checks
  • Locate and isolate sources of radio interference and conduct analysis and mitigation
  • Maintain detailed, accurate records, notes anddocumentation for all activities and areas of responsibility
  • Perform shift work, overtime, and 24 hour on-call support on a regular rotational basis.

Experience and Education:
  • 1-3years of telecommunications experience
  • Diploma or certificate in telecommunications from a recognized technical institute
  • Transmission experience with microwave, optical fiber, SONET and TCP/IP protocols
  • Knowledge of cellular technologies, GSM, UMTS, LTE
  • Demonstrated ability to work with minimal supervision
  • Proven ability to work in a fast-paced environment with shifting priorities
  • Demonstrated investigative, problem solving, analysis and troubleshooting skills
  • Strong interpersonal and communication skills, bothverbaland written
  • Ability to work standby, call out, overtime and shift work required on a regular basis
  • Ability to travel and work at various sites as required
  • Must possess a valid Alberta driver's licence
  • Must submit driver's transcripts with an exemplary driving record

As a condition of hire, all new employees will be required to provide proof of vaccinations against COVID 19. Any request for an exception under Human Rights legislation must be supported by evidence to be considered by Rogers on a case by case basis.

Please click here to review conditions that may qualify for medical exemption to the COVID-19 vaccine.

Schedule:Full time

Shift: On Call

Length of Contract: Not Applicable (Regular Position)

Work Location:1950 - 10303 Jasper Ave. (060), Edmonton, AB

Travel Requirements: Up to 25%

Posting Category/Function: Technology & Engineering

Requisition ID: 267286

At Rogers Digital, our team doesn't shy away from big ideas - we bring them to life. We work tirelessly to deliver the best user experiences (period) and build amazing self-serve experiences that our customers want to use. We are customer-obsessed agents of change and are committed to innovation and creating effortless experiences for customers and frontline employees. We use cutting-edge tools and technologies to solve critical and complex problems with award-winning solutions. Our work impacts millions of customers everyday. At Rogers Digital, we're looking for people who embrace change, take risks, and push boundaries. Learn more about our team and our work @

Together, we'll make more possible, and these six shared values guide and define our work:

  • Our people are at the heart of our success
  • Our customers come first. They inspire everything we do
  • We do what's right, each and every day
  • We believe in the power of new ideas
  • We work as one team, with one vision
  • We give back to our communities and protect our environment

  • Posting Notes: Digital & Technology

    Fort McMurray, AB, CA

    Being a Rogers team member comes with some great perks & benefits including:
    • Health & well-being benefits
    • Donation matching
    • Paid time off for volunteering
    • Wealth Accumulation including: Pension plan & Employee stock options
    • Generous employee discounts
    • Leadership development, Mentorship, and Coaching programs

    *available for full-time and part-time permanent employees, some restrictions apply

    Looking for career guidance and inspiration?

    Catch up on the latest episodes of For the Love of Work podcast with Dr. Sonia Kang.

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