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Paladin Security
Paladin Security Logo

Operations Manager

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Fort Mcmurray, AB
Job Type icon
Full Time
Job Category icon
Law Enforcement and Security
Management and Executive
Operations and Logistics

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Paladin Technologies has emerged as the largest complex systems integrator in Canada. As a leader in the design, deployment, optimization, management, and maintenance of communication and digital networks, Paladin can meet the needs of clients on a national scale, while providing local support.

We are 100% Canadian-owned, and operate nationally. The experts that make up Paladin's teams stay at the forefront of the changing technology landscape through continued training, complex client projects, and company support. As Paladin continues to grow, we continue to provide our employees with exciting challenges and a rewarding career.


- Direct all day-to-day operational aspects of the branch, including sales, customer service, administration and operations
- Liaise with project managers on ensuring efficiency of operations
- Manage a budget and allocate funds appropriately
- Collaborate in the hiring, training, and retention of staff
- Supervise, coach, and develop staff regarding service expectations, policies, procedures, systems, and products
- Effectively manage a range of development opportunities, and their reporting and account planning to support the achievement of sales objectives
- Identify, initiate, qualify, and close opportunities, to exceed growth and revenue targets
- Establish valued business relationships with clients and other industry influencers, allowing for added value across our broad range of customer requirements
- Communicate with clients to manage expectations throughout the sales cycle, ensuring the role of trusted advisor
- Effectively communicate with our management team, as well as with stakeholders at all levels of the client's organization
- Work with vendors to procure product on an as-needed basis
- Supporting project managers on managing the project costs and preparing data for billing through the accounting team
- Ensure retention and growth of existing customers


- 2- 5 years' management or leadership experience in the security or technology industry
- Industry-related post-secondary education would be considered an asset
- Excellent communication and interpersonal skills; exceptional listening skills, and ability to build rapport with customers and diverse audiences in a variety of settings
- Design and deliver first-rate presentations one-to-one and to groups at executive levels
- Manage and translate business requirements into enabling solutions
- Work effectively with rapidly changing demands
- Plan, coordinate, and monitor a significant number of functions/tasks simultaneously
- Strong negotiation skills
- Strong computer skills, with proficiency in Microsoft Office and project software
- Able to work independently, manage time effectively, and work with multiple deadlines

Posted: January 15, 2018
Closes:January 31, 2018