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Operations Officer II

Reference ID: 241285BR

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Company Overview

Tell us your story. Don't go unnoticed. Explain why you're a winning candidate. Think "TD" if you crave meaningful work and embrace change like we do. We are a trusted North American leader that cares about people and inspires them to grow and move forward.

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Job Description


- Positively contribute to the overall customer experience and loyalty index in each interaction

- Ensure customer problems are handled appropriately by utilizing the established partner problem resolution process both internally and externally and escalating when required

- Create and/or recognize exceptional customer service through established programs

- Ensure all required processing and enquiries are fulfilled meeting Service Level Goals

- Provide subject matter expertise for internal and external partners within defined area

  • Complete assigned tasks accurately & within established standards
  • Actively participate in daily touch points and work distribution
  • Contribute to the achievement of satisfactory audits by understanding & following audit and process guidelines
  • Identify areas of risk and escalate as necessary
  • Be knowledgeable and comply with Bank Codes of Conduct
  • Identify, suggest and actively participate in process improvements
  • Understand and apply bank/service center operating policies and procedures
  • Demonstrate flexibility by adapting to change within business area and unit
  • Adopt new process and technology improvements
  • Ensure necessary due diligence is taken to support the accuracy of all transactions


Support reward and recognition programs throughout the year by recognizing peers and submitting award nominations
Support a diverse and inclusive workplace. Contribute to a positive and respectful work environment
Actively participate in performance management process including coaching, career development and utilizing My Workday platform, and Pulse action planning
Meet changing business needs with flexibility
Encouraged to support your community by participating in TD sponsored events and activities throughout the year when possible
Actively participate in any cross-skilling/ training opportunities

Works within well-defined guidelines, accountable for completing routine transactions or low moderate risk, repetitive processes within standardized framework and generally with limited financial impact
Completes single-step transactions using a limited number of systems and/or applications
Executes through a prescribed, established or documented set of parameters / procedures
Identifies issues and escalates internally; typically addressing routine requests requiring minimal discretion
Minimal decision-making authority; Limited or first level (initial) interaction with internal partners
Requires entry or working level knowledge of processes / procedures



At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

Posted: April 14, 2019
Closes: June 13, 2019