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Paladin Security

Part Time - Call Centre Operator

Edmonton, AB
Full Time
2 days ago
Job Skills / Requirements

Duties & Responsibilities:
  • Receive and record all incoming telephone calls from employees, managers, clients or the public
  • Respond to callers and action requests as necessary using the procedures specific to the Parking Operations Centre.
  • Assist patrons and employees by phone with access and egress from the hospital parking facilities.
  • Provide any required information or directions to callers.
  • Generate "Do Not Ticket" orders and prepare Honor Notices in lieu of payment for parking services
  • Build and maintain a strong working knowledge of AHS hospital parking facilities across the province.
  • Communicate any maintenance concerns with payment machines, access gates, or other equipment to maintenance staff on site
  • Communicate any parking related enforcement concerns to site-based enforcement officers and mobile patrols as necessary
  • May be required to perform other duties as assigned

  • Strong written and verbal communication skills
  • Strong administrative and computer skills
  • Ability to problem solve, prioritize work, and multitask
  • Ability to coordinate and function in high-energy and dynamic environment
  • Capable of performing duties under minimal supervision
  • Ability to work as part of a team
  • A High School Diploma or equivalent
  • Security and dispatching experience an asset but not necessary

This position is for Overnights and does not require a security licenses.

Education Requirements (Any)
High School Diploma/GED

Additional Information / Benefits

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Paid Vacation

This job reports to the CSM

This is a Full-Time position

Relocation is not provided and travel is not required