Ready to enable experiences that help shape our amazing culture?Join our team!
At TELUS, we're looking for bright people who like solving problems and easily welcome new opportunities to enable great experiences for the TELUS team.
The Development & Learning (D&L) - Operations team in People & Culture (P&C) is excited about making an impact that matters; identifying solutions to big and small operational challenges to ensure team members continue to experience high quality and meaningful learning opportunities.Here's What WE Believe:
•We are ONE team - there's no room for blame or egos
•Everything we do is tied to the business - not dictated by rules or policies
•We challenge the status quo - and when others think we're done, we make it better
•We live up to our commitments - to ourselves, our customers, leaders, peers, family and our friends
•Our success is all about how we do things - how we think, solve problems, deliver, communicate, and more What YOU Bring:
You are an exceptional communicator and place great importance on active listening to understand customer needs and preferences. You have a no-nonsense approach to develop improvement plans that are based on sound analytics. These skills combined with your talent for educating, influencing, and gaining buy-in from others will be assets in this role.
You easily toggle between strategic projects and execution - having the ability to think big while not being afraid to "roll up your sleeves". You thrive in a fast paced environment, you're comfortable in uncharted territory, and you enjoy experimenting with new ideas and collaborating with others to achieve a goal.Here's the impact you'll make and what we'll accomplish together!
As the P&C Advisor on the D&L - Operations team, you will play a pivotal role to transform and redesign operational support processes and procedures for learning at TELUS, and also elevate the strategic management of learning vendor relationships and performance.Here's how...
•Process Design & Transformation: Qualifications:You're the missing piece of the puzzle...
•Partner with D&L - Operations manager and other internal stakeholders to evaluate current state, conduct needs analysis, and define recommendations for continuous improvement of operational support for learning
•Lead implementation and sustainment of ongoing learning operational process improvements
•Communicate and assess the impact of process changes and proactively evolve to address changing needs
•Learning Vendor Agreements & Performance:
•Elevate the value TELUS receives from services provided by corporate learning vendors by partnering with TELUS Procurement for strategic contract negotiations
•Implement quality control measures to improve accountability of learning vendor performance and drive consistency in learning vendor processes
•Strengthen governance for onboarding and exit of corporate learning vendors
•Provide consultation and support to the D&L team and other internal stakeholders regarding preferred learning vendors and TELUS procurement standards
•Project & Program Management:
•Lead operational projects from inception to completion; facilitate project planning sessions with internal and external stakeholders to determine the scope and objectives of each project
•Collaborate and liaise with internal and external stakeholders to co-create project performance goals; design project plans, develop timelines, identify project milestones, and track project performance
•Substantive experience in process redesign, project management, consulting and/or designing customer experiences
•Engaging collaborator who forges strong relations with internal and external stakeholders by demonstrating excellent interpersonal and presentation skills
•Exceptional communicator who has a talent for developing, delivering, and adapting presentations for diverse audiences
•Strong negotiator who is skilled at negotiating creative solutions that meet TELUS needs
•Big thinker who has an ability to think strategically and also get into the details when needed
•Comfortable with ambiguity, having the ability to create tangible and strategically sound plans out of abstract ideas, ability to quickly adapt and shift focus across many levels of information
•Proactive planner who's able to organize and prioritize multiple tasks
•Driven achiever who has a passion for excellence, self-discipline to set and achieve milestones, strong work ethic with solutions-oriented mindset
•Supportive team player that creates a supportive, collaborative and encouraging environment
•Loves living in the fast lane and comfortable in a dynamic work environment that requires team work and collaboration
•Fully proficient in Microsoft (MS) Excel & PowerPoint
•Working knowledge of Project Management tools and techniques
•4-6 years' relevant experience
•University degree and/or equivalent combination of education and experience Great-to-haves...
•Bilingualism in English & French is an asset
•Formal education or training related to process improvement/re-design Who is TELUS?
We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.
Everyone belongs at TELUS. It doesn't matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.
Do you share our passion?
At TELUS, you
create future friendly ® possibilities.
At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.