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PIA Client Service Associate

Calgary, AB
Full Time
Company Overview

Tell us your story. Don't go unnoticed. Explain why you're a winning candidate. Think "TD" if you crave meaningful work and embrace change like we do. We are a trusted North American leader that cares about people and inspires them to grow and move forward.

Stay current and competitive. Carve out a career for yourself. Grow with us. Here's our story:

Job Description


  • Provide consistent and accurate administrative support to IA(s)
  • Prepare documentation and provide updates to IA(s) in preparation for client meetings
  • Create reports for analysis of client accounts
  • Accept/create leads & ensure correct referral coding on TD Leads
  • Submit marketing pieces for approval and compile client information packages; maintain marketing materials and mail outs via Marketing Express
  • Familiarity and adherence to compliance requirements as outlined in PIA's policies and procedures, including all aspects of new and existing account documentation and marketing materials
  • Provide a high level of Client service which includes responding to client requests via phone and email based on knowledge of full service brokerage
  • Deliver a legendary (gold standard) client experience
  • Provide market quotes and track Dividends, RSPs, RIFs

  • Prioritize and manage own workload to meet SLA requirements for service and productivity
  • Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate
  • Protect the interests of the bank - identify and manage risks, and escalate non-standard, high risk transactions / activities as necessary
  • Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite
  • Adhere to internal policies/procedures and applicable regulatory guidelines
  • Conduct reporting and / or meaningful analysis at the functional or enterprise level using results to draw conclusions, make recommendations, assess the effectiveness of programs/ policies/ practices
  • Use insights into how the customer or sales team integrates with other teams to coordinate efforts and resources to achieve shared objectives
  • Monitor service, productivity and assess efficiency levels within own function
  • Implement continuous process / performance improvements where opportunities exists

  • Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
  • Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit
  • Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques
  • Participate in personal performance management and development activities, including cross training within own team
  • Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
  • Contribute to the success of the team by willingly assisting others in the completion and performance of work activities;
  • Contribute to a fair, positive and equitable environment that supports a diverse workforce
  • Act as a brand champion for your business area/function and the bank, both internally and/or externally


  • First level service professional requiring detailed knowledge of own direct products / services and key competitors
  • Interacts with customers to provide guidance on a broad range of products / services and identify referral opportunities, based on bank guidelines
  • Basic understanding of the business developed through education, training and / or experience
  • Develops foundational understanding of competitors, target industries and customer segments
  • Uses established methods and scripts to understand customer needs
  • Performs activities for customer retention and acquisition under direct guidance
  • Reports to the Manager of Client Service

  • Undergraduate Degree or Community College Diploma preferred
  • Completion of the Canadian Securities Course and Conduct and Practices Handbook
  • Licensed with Investment Industry Regulatory Organization of Canada (IIROC) as an Investment Representative (IR) or Registered Representative (RR).



At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.
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About TD

The Toronto-Dominion Bank & its subsidiaries are collectively known as TD Bank Group (TD). TD is the sixth largest bank in North America by branches & serves approximately 22 million custom...

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Banking & Finance
10,000+ employees