What is the opportunity?
As Premier Banking Advisor, you will deliver an exceptional High Net Worth (HNW) client experience by providing simple banking and credit solutions to HNW Wealth Management Canada (DS, PH&N) households. An anchored point of contact for your clients, you will provide exemplary dedicated engagement aligned to their specific needs. Wealth Management Canada (WMC) Advisors will remain the client's primary relationship manager, providing wealth planning and advice.
You will build strong relationships with WMC partners to encourage client introductions and grow new Canadian Banking relationships. You will nurture relationships with clients by understanding their financial needs and prioritizing client satisfaction. What will you do? Follow national professional servicing standards including: meeting agendas, appointment confirmations, follow-up recap of meetings, email, phone, etc.Manage and execute end-to-end onboarding and day to day banking and credit product sales and ongoing client experience while acting as a champion for digital enablement. Setting clients up with RBC Online Banking and RBC Mobile Banking AppsProvide clients with an annual relationship management call and reviewHelp clients by identifying what is important to them, matching their needs with RBC products and services, teaching them how to access and use their RBC products and providing client-centric adviceWork with the WMC primary relationship advisors on any potential referral opportunitiesTake ownership of client problem resolution at first point of contact, sourcing answers and leveraging expertise across RBC, escalating as required in a timely fashion.Implement practice management disciplines, partnering with WMC advisors to promote referrals resulting in new banking and lending relationshipsInform WMC Advisor on material client issues and keeps an open channel with WMC advisor as it relates to their clients from a pipeline perspectiveWhat do you need to succeed? Must Have Recent demonstrated expertise in banking and credit advice and solutionsStrong knowledge of RBC retail products including cash and credit solutionsExceptional client advice and service standardsNice to Have Experience dealing with High Net Worth clientsAccess to own transportation in order to travel to RBC WMC locationsRelationship building experience across all levels of organizationExcellent communicator, both written and spokenSuperior organizational skillsWhat's in it for you?
We thrive on the challenge to be our best, thinking progressively to keep growing, and working together to deliver trusted advice to help our clients thrive and our communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensationLeaders who support your development through coaching and managing opportunitiesAbility to make a difference and lasting impactWork in a dynamic, collaborative, progressive, and high-performing teamFlexible work/life balance optionsOpportunities to do challenging work. Opportunities to take on progressively greater accountabilitiesAccess to a variety of job opportunities across business and geographiesAbout RBC
Royal Bank of Canada is Canada's largest bank, and one of the largest banks in the world, based on market capitalization. We are one of North America's leading diversified financial services companies, and provide personal and commercial banking, wealth management, insurance, investor services and capital markets products and services on a global basis. We have over 80,000 full- and part-time employees who serve more than 16 million personal, business, public sector and institutional clients through offices in Canada, the U.S. and 37 other countries. For more information, please visit rbc.com .Join our Talent Community
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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at rbc.com/careers .Inclusion and Equal Opportunity Employment
RBC is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations during the application process are available upon request.JOB SUMMARY City:
Various Locations Work Hours/Week:
37.5 Work Environment:
Private Banking Centre Employment Type:
Permanent Career Level:
Experienced Hire/Professional Pay Type:
Salaried Required Travel (%):
N/A People Manager:
No Application Deadline:
06/01/2020 Req ID:
Customer Service and Support