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The Jim Pattison Auto Group
The Jim Pattison Auto Group Logo

Product Advisor - Audi Edmonton North

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Edmonton, AB
Job Type icon
Full Time
Job Category icon
Sales and Marketing

The Jim Pattison Auto Group has 25 locations and 12 brands in Western Canada.  We are continually expanding and acquiring new locations and brands while improving our market share.

The Jim Pattison Auto Group’s relentless commitment to customer satisfaction has allowed us to grow into one of Canada’s largest companies.  We encourage career growth and personal development within our company.  We are looking for individuals who can contribute to our business operations today and our future growth.  We encourage those with the required experience and interest to apply.

Audi Edmonton North has a new opportunity for an Audi Brand Specialist to join our team! 

Job Description:

Reporting to the Sales Manager, you will be passionate about providing an exceptional customer experience for our clients. As a Product Advisor for our premium brand, high volume location you must be self-motivated, high energy, dynamic and results-oriented with a proven track record of sales and excellence in customer satisfaction. 


Our Product Advisor is responsible for offering a consultative, customer-focused approach to vehicle sales by performing the following duties:

  • Greeting customers on the sales floor and performing a vehicle needs analysis.
  • Explaining features and demonstrates operation of vehicle.
  • Researching availability of models and optional equipment using computer database.
  • Working with Sales and F&I Managers to negotiate sale and requirements for financing or vehicle lease.
  • Visually inspect inventory and maintain knowledge of current inventory.
  • Completing all paperwork and arranges for delivery and registration of vehicle.
  • Delivering and familiarizing the customer with vehicle.
  • Assisting the Sales Manager with customer problems.
  • Attending/completing required training and department meetings as required.
  • Keeping abreast of competitor products and the overall automotive market in Canada.

Education and Experience:

  • 5 years customer service experience, preferably in sales.
  • Previous Product Advisor experience, preferably in import automotive products considered an asset.
  • High school diploma or equivalent required.

Technical Skills:

  • Proficient in vehicle sales software such as 180, DealerTrack, DealerMine and/or DealerSocket.
  • Advanced proficiency in Microsoft Office Suite.
  • Demonstrate a high degree of accuracy, sound business judgment and attention to detail.
  • Ability to identify and resolve issues effectively and efficiently.
  • Knowledge of rules surrounding confidentiality, information governance and data protection.
  • Excellent organizational and realistic time management skills.
  • Ability to work well in a team and on own initiative.
  • Confident working under pressure and able to prioritize work for self and others.
  • Clear, concise and professional written and verbal communication skills.
  • Ability to deal diplomatically with client queries/concerns and diffuse potentially difficult situations.
  • Active VSA license required/preferred.
  • Driver’s license in good standing and clean driver’s abstract required.

Performance and Professional Competencies:

  • Problem Solving
  • Priority Setting
  • Attention to Detail/Dealing with Ambiguity
  • Time Management
  • Ethics and Values

Commitment to Equity:

The Jim Pattison Auto Group is committed to creating a diverse environment and is proud to be an equal opportunity employer. We welcome applications from all qualified individuals. It is our hiring policy to recruit and select the best applicant for employment solely on the basis of their qualifications for the position, without regard to race, colour, ancestry, place of origin, religion, gender identity or expression, sexual orientation, disability or age.

Corporate Culture:

Our relentless commitment to customer satisfaction has allowed us to grow into one of Canada’s largest and most competitive automotive groups. We stand not only for our client’s complete satisfaction, but also for the satisfaction of our employees. As our enterprise grows we look to our employees to grow with us. We are committed to education, career development and integrity. This is what makes the Jim Pattison Auto Group a great place to work.

We thank all applicants; however only those selected for an interview will be contacted.

Posted: December 11, 2017
Closes:February 9, 2018
Email Address:
Company Info
501-1000 employees

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About The Jim Pattison Auto Group

When Jimmy Pattison opened his first new car dealership on Main Street in Vancouver in 1961 it was the start of a new era of tradition in the Automotive Industry in British Columbia. Built on custo...