TELUS is a great place to work. You can see it in our team members. At TELUS we believe the diversity of our team is a significant competitive advantage and we value the contribution and worth of each and every team member. We work together, unified by our respect for each other, the TELUS values and the pursuit of our business strategy. Diversity and inclusiveness thrives when we honour the traditions, beliefs, lifestyles and perspectives of all members of our team. Our team members include people like you - enthusiastic, innovative, passionate and energetic. We believe that you'll find our high-performance culture personally fulfilling, professionally challenging and rewarding. Join our team and make your future friendly too.Position Overview:
The Consumer Products, Services and Content organization is looking for a Product Manager for the High Speed Internet Services product reliability portfolio, responsible for driving product development and management of our HSIA product reliability.
To do this you will lead partnerships with vendors and stay at the forefront of industry trends to own, define and drive the roadmap for HSIA network reliability at TELUS. To support this complex undertaking, you will unify teams across TELUS with your vision, inspiration and organization to deliver new capabilities and improve the customer experience to drive cost efficiency, subscriber and revenue growth and most importantly, satisfied customers.What you'll take care of in this role:
•Driver HSIA reliability ratings (Internet Reliability Survey)
•% of unstable clients
•% of clients not achieving plan speed
•HSIA liklihood to recommend
•HSIA Repair Rate
•HSIA Value for Money
•HSIA Assure Contact rate Qualifications:What you bring to the role:
•Understanding of Internet technology
•Understanding of ADSL
•TELUS Product knowledge
•Analysis: Who is TELUS?
•Root cause analysis
•Road map development
•Project management skills
•High school diploma (post-secondary education preferred)
•Experience managing products or experience business analysis and project management
We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.
Everyone belongs at TELUS. It doesn't matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.
Do you share our passion?
At TELUS, you
create future friendly® possibilities.
At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.