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Product Support Sales Representative

Reference ID: R-2019-660

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Company: Finning Canada

Posting End Date: Mar 26, 2019

Number of Opening: 1

Worker Type: Permanent

Position Overview: Increase Finning's parts and service market share by developing profitable long-term product support and customer relationships for Finning's major and strategic customers. Maximize customer fleet productivity and balance product support growth.

Job Description:

Major Job Functions:
  • Evaluate customer needs, promote and sell products and services to meet those needs and provide quality solutions to address customers' needs
  • Develop and maintain client information and data utilizing Finning (Canada)'s CRM software and Product Improvement Program (PIP) to enable accurate market intelligence, pricing, estimates, and customer satisfaction
  • Prepare accurate and timely forecasts, pricing, estimates and market intelligence of parts and service revenue targets for assigned customer base to ensure customer satisfaction
  • Establish appropriate targets, goals and objectives that are aligned with corporate strategy

Specific Skills:
  • Initiative
  • Communication and Persuasion
  • Time management
  • Excellent organizational skills
  • Strong interpersonal skills
  • Strong communication skills
  • Team player

  • Understanding and applying the basic selling principles; such as, prospecting, , introducing benefits, call planning, qualifying, handling objections, follow-ups and closing the sale
  • Business acumen and understanding of support systems, credit and financing
  • Mechanical knowledge and understanding of equipment systems
  • Understanding Finning Systems: CTS, PTOS, DBS, Costwatcher, Warranty, SIS
  • Understands and adheres to safety procedures
  • Proficient in MS office package

  • 2 years of consulting sales experience
  • Automotive or Heavy equipment experience
  • Proven sound mechanical knowledge

  • To achieve profitable parts and service revenue based on corporate and territory targets
  • To ensure all sales documents and customer agreements are completed in a consistent, accurate and timely manner
  • Ensure proper territory coverage of customer base
  • Develop and maintain long-term strategic relationships with customers
  • Represent the Company in a professional and ethical manner

We are committed to diversity at Finning, to building and sustaining a diverse and inclusive workforce and as an equal opportunity employer we encourage applications from all qualified individuals. Finning does not discriminate against applicants based on genders, races, national and ethnic origins, religions, ages, sexual orientation, marital and family status, and/or mental or physical disabilities.

Posted: March 20, 2019
Closes: May 19, 2019