Under the direction of the Branch Operations Manager, this role is responsible for greeting clients on arrival and managing incoming calls to the branch. Key Accountabilities
•List and describe the major components of work and the approximate percentage of time spent on each •Business Delivery and Operational Effectiveness •Manage all incoming calls in a timely, professional and courteous manner •Manage courier requests as required •Miscellaneous tasks as required •Primary Contact for Branch Equipment Problem Reporting (i.e. fax machines, printers, phones)Manage bookings of Branch Events/Meetings •Support Firm service goals •Shows commitment, initiative and self-reliance in managing personal and career development •Support the goals of the branch and Firm •Willingly embraces change Ongoing focus on continuous improvement •Build personal and professional organizational skills •Capable of independent learning •Risk Management and Controls •Ensure any relevant compliance regulations are adhered to •Ensure proper adherence to all aspects of First Principles Our Code of Conduct and Ethics Follow security and safeguarding procedures and apply appropriate due diligence for the prevention of loss due to fraud, counterfeiting, money laundering or defalcation in accordance with Bank policy Knowledge and Skills
•Describe special knowledge, subject matter expertise, accreditation / credentials, professional designations, skills, years of related work experience, human relations skills, type of education or degree needed to be successful on this job. •Proactively and professionally provide assistance to branch staff and visiting clients •Experience using a very busy switchboard required •Computer literate •PC and typing skills required: working knowledge of Excel and Word would be an asset •Professional telephone manner •Excellent organizational, interpersonal, written and verbal skills •Basic knowledge of company and branch operations •Prior customer service experience •Good written and verbal communication skills •Education/Experience: •High School Diploma •Works/has worked for another brokerage firm We're here to help
At BMO we have a shared purpose; we put the customer at the centre of everything we do - helping people is in our DNA. For 200 years we have thought about the future-the future of our customers, our communities and our people. We help our customers and our communities by working together, innovating and pushing boundaries to bring them our very best every day. Together we're changing the way people think about a bank.
As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and networkbuilding opportunities, we'll help you gain valuable experience, and broaden your skillset.
To find out more visit us at https://bmocareers.com .
BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.