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Paladin Security

Retail Security Site Supervisor (Operations)

Red Deer, AB
Full Time
12 hours ago


Paladin Security: Making the World a Safer and Friendlier Place!

Do you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a great deal of responsibility combined with your varied life experience and enthusiasm for a job well done make you an ideal candidate for our team! The Paladin Difference starts with our officers; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

The Security Site Supervisor will report to the Client Service Manager and is assigned responsibility, accountability and authority to monitor all work activities of their staff members, and to identify and report any problems which could impact the company's service delivery. Responsibilities of this role include but are not limited too; maintaining a safe and secure environment for all staff and visitors, managing patrols of building and surrounding areas and overseeing the operation of the Security Systems Monitoring Station. This is a full-time role and a flexible schedule will be required.

Job Skills / Requirements

• Responsible for overseeing building and surrounding areas, ensuring all site policies and procedures are being adhered to and staff members are following contractual obligations
• Assist the Client Service Manager with security evaluations and risk assessments, while giving appropriate recommendations to clients to maintain site safety
• Ensure all staff members receive adequate and sufficient information to commence duties on site
• Monitor, identify and report any health and safety deficiencies on site, and instruct all staff in good work safe practices
• Ensure the guards Orientation Check List is completed within the allotted time frame
• Provide guards with continued and adequate training as it relates to the duties and responsibilities of the position
• Ensure new guards have read and signed the required acknowledgements for the Site Orders, the Security Guard Training Manual and the OH&S Manual
• Monitor and identify any staff training or disciplinary issues that arise, bringing them to the attention of the Site Manager and providing constructive feedback and suggestions as required
• Ensure all email inquiries; and requests are attended and replied to in a timely fashion
• Support all staff to ensure their needs and concerns are addressed as appropriate
• Assist Management with regular staff evaluations
• Monitor daily and nightly incident reports to ensure both relevancy and accuracy
• Ensure all daily, weekly and monthly reports, records and logs are completed and filed as required
• Ensure that all services provided comply with Paladins Code of Ethics and The Policy and Procedure Manual
• Foster good relations with local law enforcement organizations and participate in joint programs designed to reduce crime
Job Requirements:
• Must hold a valid Alberta security license
• Must hold a valid Class 5 Drivers license
• 2 year's security experience is a must, in the field of retail would be considered an asset
• 2 year's supervisory experience with a demonstrated history of progressive supervisory responsibilities
• Excellent communication skills, both written and verbal
• Ability to mentor and coach by knowledge and experience
• First Aid Level C and NVCI certificates would be considered an asset
• Demonstrates a clear understanding and application of the Criminal Code of Canada and Alberta Provincial Regulations as they relate to security
• Proven ability to build and maintain strong working relationships with both internal and external customers
• Demonstrates flexible, solution-orientated, thinking
• Demonstrates strong leadership capabilities and has a proven maturity
• Experienced in the use of security software such as CCTV is an asset

Education Requirements (Any)

High School Diploma/GED
Non Violent Physical Crisis Intervention
First Aid/CPR

Certification Requirements (All)

Valid Security Licence

Additional Information / Benefits

We thank all applicants for their interest; however, only those applicants that are short listed will be contacted for an interview.

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Paid Vacation

Screening Requirements: Criminal Background Check

This job reports to the Client Service Manager

This is a Full-Time position 1st Shift.

Number of Openings for this position: 1

Law Enforcement and Security