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Paladin Security

Retail Security Site Supervisor (Paladin Security)

Calgary, AB
Full Time


Paladin Security: Making the World a Safer and Friendlier Place! Do you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a great deal of responsibility combined with your varied life experience and enthusiasm for a job well done make you an ideal candidate for our team! The Paladin Difference starts with our officers; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you.

Job Skills / Requirements

Job Description:

The Security Site Supervisor is assigned the responsibility, accountability and authority to monitor all work activities of their staff members, and to identify and report any problems which could impact the company's service delivery. Responsibilities of this role include but are not limited too; maintaining a safe and secure environment for all staff and visitors, managing patrols of building and surrounding areas and overseeing the operation of the Security Systems Monitoring Station. This is a full-time role and a flexible schedule will be required.

Job Duties and Responsibilities:

• Responsible for overseeing building and surrounding areas, ensuring all site policies and procedures are being adhered to and staff members are following contractual obligations

• Assist with security evaluations and risk assessments, while giving appropriate recommendations to clients to maintain site safety

• Ensure all staff members receive adequate and sufficient information to commence duties on site

• Monitor, identify and report any health and safety deficiencies on site, and instruct all staff in good work safe practices

• Ensure the guards Orientation Check List is completed within the allotted time frame

• Provide guards with continued and adequate training as it relates to the duties and responsibilities of the position

• Ensure new guards have read and signed the required acknowledgements for the Site Orders, the Security Guard Training Manual and the OH&S Manual

• Monitor and identify any staff training or disciplinary issues that arise, bringing them to the attention of management and providing constructive feedback and suggestions as required

• Ensure all email inquiries; and requests are attended and replied to in a timely fashion

• Support all staff to ensure their needs and concerns are addressed as appropriate

• Assist Management with regular staff evaluations

• Monitor daily and nightly incident reports to ensure both relevancy and accuracy

• Ensure all daily, weekly and monthly reports, records and logs are completed and filed as required

• Ensure that all services provided comply with Paladins Code of Ethics and The Policy and Procedure Manual

• Foster good relations with local law enforcement organizations and participate in joint programs designed to reduce crime

Job Requirements:

• Must hold a valid Alberta security license

• Must hold a valid Class 5 Drivers license with access to a vehicle

• 1-2 year's security experience is a must, in the field of retail would be considered an asset

• 1-2 year's Security Team Lead or Supervisor experience is a must, in the field of retail would be considered an asset

• Excellent communication skills, both written and verbal

• Ability to mentor and coach by knowledge and experience

• First Aid Level C and NVCI certificates would be considered an asse

Education Requirements (Any)

High School Diploma/GED

Certification Requirements (Any)

Management of Aggressive Behaviour (MOAB)
Valid Security Licence
Valid Class 5 Drivers License
Standard First Aid, CPR Level C

Additional Information / Benefits

We thank all applicants for their interest; however, only those applicants that are short listed will be contacted for an interview.

Benefits: Medical Insurance, Dental Insurance, Paid Vacation

Screening Requirements: Criminal Background Check

This is a Full-Time position 1st Shift, 2nd Shift, 3rd Shift.

Relocation is not required and travel is not required

Number of Openings for this position: 1

Law Enforcement and Security