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Paladin Security Group is the security company of choice among some of the most respected institutions in the country, protecting the public and government facilities. We are committed to offering the best employment and career development opportunities in the security industry because we want the very best and brightest people our industry has to offer.
Job Skills / Requirements
Working with Paladin Security Group, you will use your strong customer service skills, attention to detail and effective communication to assist with the operational needs of our company. As a Scheduling an Communications Operator in our Alberta Operations Center, you will be responsible for communicating and escalating situations as they are reported to you from across the Prairie Region, and assist with the scheduling and deployment of officers. Applicants must be able to work up to twelve hour shifts, have clear verbal communication skills and professional written communication, and have strong computer skills. Experience in dispatch or telecommunications are an asset but not required.
Receive and record all incoming telephone calls from employees, managers, clients or the public; respond to callers and/or escalate the situation as warranted to proper distribution group(s) to be actioned; provide any required information or directions to callers Receive incoming calls by two-way radio or phone from employees for the purpose of booking on/off from shift; taking incoming requests for assistance and escalate as required; complete hourly check calls in compliance with our company Work Alone procedures Receive and dispatch incoming alarm calls to the Mobile Department both verbally and by email communication Review Open Shift Reports; provide scheduling functions including calling and scheduling officers into open shifts; communicate scheduling needs with managers May be required to perform other duties as assigned
Strong written and verbal communication skills Strong administrative and computer skills Ability to problem solve, prioritize work, and multitask Ability to coordinate and function in high-energy and stressful environment Capable of performing duties under minimal supervision Ability to work as part of a team A high school Diploma Security and dispatching experience an asset but not necessary
Education Requirements (Any)
High School Diploma/GED
Additional Information / Benefits
We thank all applicants for their interest; however, only those applicants that are short listed will be contacted for an interview.
Benefits: Medical Insurance, Life Insurance, Dental Insurance, Paid Vacation
Screening Requirements: Criminal Background Check
This job reports to the Director of Operations
This is a Full-Time position 1st Shift, 2nd Shift, 3rd Shift.
Relocation is not provided and travel is not required