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Paladin Security
Paladin Security Logo

Security Communications Dispatcher - Edmonton (Paladin Security)

Reference ID: 275817

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Job Location icon
Edmonton, AB
Job Type icon
Full Time
Job Category icon
Law Enforcement and Security




Overview

[Please allow 15 - 20 minutes to complete your application]

Paladin Security Group is the security company of choice among some of the most respected institutions in the country, protecting the public and government facilities. We are committed to offering the best employment and career development opportunities in the security industry because we want the very best and brightest people our industry has to offer.

Job Skills / Requirements

Working with Paladin Security Group, you will use your strong customer service skills, attention to detail and effective communication to assist with the operational needs of our company. As a Communication Specialist in our Alberta Operations Center, you will be responsible for communicating and escalating situations as they are reported to you from across the Prairie Region, and assist with the scheduling and deployment of officers. Applicants must be able to work up to twelve hour shifts, have clear verbal communication skills and professional written communication, and have strong computer skills. Experience in dispatch or telecommunications are an asset but not required.

Duties Include:

Receive and record all incoming telephone calls from employees, managers, clients or the public; respond to callers and/or escalate the situation as warranted to proper distribution group(s) to be actioned; provide any required information or directions to callers
Receive incoming calls by two-way radio or phone from employees for the purpose of booking on/off from shift; taking incoming requests for assistance and escalate as required; complete hourly check calls in compliance with our company Work Alone procedures
Receive and dispatch incoming alarm calls to the Mobile Department both verbally and by email communication
Review Open Shift Reports; provide scheduling functions including calling and scheduling officers into open shifts; communicate scheduling needs with managers
May be required to perform other duties as assigned

Requirements:

Strong written and verbal communication skills
Strong administrative and computer skills
Ability to problem solve, prioritize work, and multitask
Ability to coordinate and function in high-energy and stressful environment
Capable of performing duties under minimal supervision
Ability to work as part of a team
A high school Diploma
Security and dispatching experience an asset but not necessary

Education Requirements (Any)

High School Diploma/GED

Additional Information / Benefits

We thank all applicants for their interest; however, only those applicants that are short listed will be contacted for an interview.

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Paid Vacation

Screening Requirements: Criminal Background Check

This job reports to the Director of Operations

This is a Full-Time position 1st Shift, 2nd Shift, 3rd Shift.

Relocation is not provided and travel is not required


Posted: October 15, 2017
Closes:November 28, 2017
Email Address:
Company Info
Size:
5001-10,000 employees
Industry:
Security

Connect with employer:

About Paladin Security

Paladin Security Group is the security company of choice amongst some of the most respected institutions in the country, protecting the public and government facilities. We are committed to offerin...