Create better business outcomes with your analytical acumen and creativity. Join our team
Within the Customer Service Excellence (CSE) team, the Copper to Fibre (C2F) Migrations program is a strategic priority for our organization. We are looking for dynamic and innovative leaders, with a knack for challenging the status quo. Our focus is on TELUS wide migration activities that advantage our legacy Future Friendly Home (FFH) copper customers with a move to PureFibre. Here's the impact you'll make and what we'll accomplish together
As the Senior Business Analyst for the C2F Program, you will have reporting & analysis ownership over the end to end completion of customer migrations from copper to the TELUS PureFibre network. All facets of tracking the customer journey from network build to sale and install of services are required. You will utilize your data expertise to establish new processes, create dashboards and new reporting streams. Your analytical abilities will help you create stories that illustrate the results of our program and the opportunities ahead of us. A broad stakeholder group will rely on your reporting to develop actionable insights focused on improving business performance. Here's how
•Develop new reporting and analytics to drive and monitor C2F Migration performance
•Break ambiguous business issues into manageable pieces, collaborating, and communicating across Operations, Marketing, Technicians and Build teams as necessary
•Develop key performance indicators (KPIs) to measure program success, and communicate relevant progress and achievements to stakeholders on a regular basis to manage expectations
•Self-motivation to continually improve models and processes to deliver best in class forecasting methodologies and effectiveness scores
•Resourcefulness to identify opportunities and drive change with a sense of urgency
•Demonstrated ability to influence cross-functional stakeholders and gain buy-in
•Ability to translate data to analysis to insight to recommendations
•Balance the demands of multiple concurrent projects Qualifications: You're the missing piece of the puzzle
•University degree and/or 3-5 years equivalent combination of experience and education
•Advanced data analysis and visualization skills using Microsoft (MS) Excel, Tableau, and Domo
•Outstanding analytical and quantitative skills with strong story telling ability
•Excellent interpersonal communication skills, ability to work with various levels of management up to and including Senior Management as well as work within multi-functional teams
•Ability to understand and integrate all internal and external drivers (i.e.: Finance, Economics, Operations, etc.) that impact problem solving and decision making
•Proven self-starter that is positive, a quick learner, self-directed, and able to work with minimal guidance
•Proficient with Microsoft Office software (Excel, Word, PowerPoint) Great-to-haves
•Knowledge of call center and/or field applications, systems, processes, and metrics
•Project management experience Who is TELUS?
We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.
Everyone belongs at TELUS. It doesn't matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.
Do you share our passion?
At TELUS, you
create future friendly ® possibilities.
At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.