The Yield Management team is looking for a dynamic, enthusiastic and driven individual with a proven track-record to join our Yield Management PMO. As a Senior Business Analyst, you will play a key role planning, executing and delivering complex projects that will enhance our SmartHome Security National expansion experience. In this role, you will collaborate across business units, and with key stakeholders to execute on initiatives with high complexity and/or business impact. Your expertise will help us drive innovation and continuous improvement in reducing OPEX, providing a better overall customer experience while supporting how they interact with our digital and virtual teams.
Reporting to the Manager, Yield PMO, this position is accountable for analysis of DIY opportunities plus end to end project delivery, within a highly collaborative and capable group of Yield Management team members. In this role you will:
•Work in partnership with our Business Consultant, SR PMs and Partners to develop execution plans for increasing SHS loading and success, eliminating unnecessary truck rolls driven from failed orders while reducing OPEX for TELUS.
•Using you analytical skills project management expertise, you will enable cross-functional teams to deliver on yield management projects that help improve our overall customer adoption and experience
•As a member within the Yield PMO, you will bring thought leadership and best practices to the team to help us continually improve - helping us expand our knowledge in project management and innovative ideas to improve our customer and field experiences About Yield Management Team:
The Yield Management team is a group of highly skilled professionals committed to continuous learning, growth and, efficiency improvements for our most valuable resource, the TELUS team. We embrace lean and agile methodologies to drive efficient and effective learning experiences, with a focus on providing the right improvements, at the right time, using the right methodology. We are continuously looking for opportunities to innovate and introduce new improvements both up and downstream into the field. We celebrate our failures and use them as opportunities to learn. We are passionate about collaboration and working in partnership with our stakeholders and peers to meet business learning needs.
You will also be a part of our larger Emerging Market Field Readiness and Optimization (ERO) team, working with a high-performing and highly-engaged group of innovative project managers and analysts, who drive results through creative-thinking and problem-solving, coupled with precision execution and performance measurement. We operate in the demanding and fast-paced area of emerging products and lines of business, off the beaten path, where we must navigate ambiguity together in a collaborative environment and continually develop and execute on a roadmap to drive value to the business through initiatives and programs led both from within our team and without.We want to work with people who:
•Have a passion for learning and development
•Thrive in a fast-paced and changing environment
•Are forward thinking and willing to try new ideas
•Can clearly see things from the perspective of our customers
•Driven to learn new skills
•What can you expect from us? Qualifications:What YOU bring:
•Supportive and collaborative team-work based culture
•Passionate and focused environment open to new ideas and thoughts
•Experience managing large datasets and sharing it in a concise clear view
•Experience dealing with ambiguous requirements and translating them into concrete project outcomes
•Experience with field operations and processes with be a distinct asset
•Demonstrated leadership, problem solving, negotiation, communication and analytical skills
•Excellent communication and collaboration skills - you can translate complex technical topics into easily understood concepts for our stakeholders and team members
•Highly motivated, creative and self-sufficient with the ability to work successfully under pressure
•Bachelors degree in Business, Computer Science, Engineering, or equivalent education and/or experience
•Minimum 3-5 years analyzing data with detailed reports of findings and outcomes
•Stakeholder management experience including senior executives is an asset
•PMP designation preferred, but not required
•Bilingual is an asset A bit about us
Our business is connecting Canadians. Our social impact is using our world-leading technology to create meaningful change, give back to help communities thrive, and help those who need it most. When you join our team, you're helping us make the future friendly. We're committed to diversity and equitable access to employment opportunities based on ability -your unique contributions and talents will be valued and respected here.
Management and Executive