Join our team
TELUS Emergency Response Team (ERC) is a fast paced 24x7 team that works with emergency responders and law enforcement agencies in life or death emergencies in progress. While providing critical information, we also ensure that our subscriber's privacy remains a priority.Here's the impact you'll make and what we'll accomplish together
As our Senior Business Systems Analyst, you will support and provide backup for the team's Manager. You are a self-motivated and passionate person who takes pride in getting exceptional and accurate results. You are a quick thinker and can stand on your feet in a critical situation while remaining calm to help mitigate a situation that could quickly escalate.Here's how
•Communicate with project managers, subject matter experts and end users
•Refine requirements using critical evaluation techniques
•Analyze and create business case
•Educate and train team on new TELUS products/network
•Schedule and forecast for 24/7 shift work
•Compile statistics for team metrics and KPIs
•Create efficiencies within our systems
•Work on multiple, unrelated projects simultaneously Qualifications:You're the missing piece of the puzzle
•Commended for your strong time management and troubleshooting skills
•Acknowledged for your ability and drive to challenge status quo and 'dig' for accurate information
•Known for effectively managing multiple projects/tasks of varying complexity
•Skilled in project management with a focus on quality and risk mitigation
•Confident with your communication skills both verbal and written (specifically regarded for your ability to articulate technology to every level of the organization)
•Distinguished for your ability to deal with high pressure situations including law enforcement agency escalations
•Keen on process improvement
•Committed to providing after-hour support to a 7x24 hour team
•With your degree/certification in Computer Science or equivalent work experience Great-to-haves
•Fluent in English and French (written and verbal)
•Project management experience
•Telecom experience Who is TELUS?
We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.
Everyone belongs at TELUS. It doesn't matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.
Do you share our passion?
At TELUS, you
create future friendly ® possibilities.
At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.