Create exceptional experiences for our customers with the latest technologies!Join our team
TELUS Data Strategy & Service Operations Center's Instrumentation and Reporting team is supported by a group of dedicated, technology experts who are committed to providing the most reliable and exceptional experiences for our customers. As part of the team you would be located in downtown Edmonton, right off the light rail train public transportation and close to the new Edmonton bike lane grid.Here's the impact you'll make and what we'll accomplish together
We are creating a near real time end to end service management platform and will be focusing on TELUS TV and other Wireline services. You will be lead in the support of TV SPLUNK platform and will work with the leadership team to execute on SPLUNK consolidation strategy across multiple teams within the organization under this team's Vice President portfolio. Additionally, you will support the extended team to help identify trends and issues before they impact customers.
You are an innovative self-starter and natural collaborator whom is comfortable working with an extensive network of stakeholders within and outside the core team including product development, sales, and other key stakeholders.Here's how
•Lead team to implement enhancements to current SPLUNK deployment across different teams
•Implement enhancements to dashboards and execute on automation strategy
•Play a strong role in building the service management platform required for optimal extraction, transformation, and loading of data from a wide variety of data sources
•Provide ad-hoc analysis and support to extended team
•Proactively seek out, identify, and analyze data trends and patterns over time to continuously enhance platform
•Collaborate with and foster strong relationships with internal stakeholders and externally with product vendors
•Proactively drive process improvements
•Own and address complex customer issues end-to-end from assessment to interpretation to recommendation/resolution Qualifications:You're the missing piece of the puzzle
•Distinguished for your 5+ years of work experience with SPLUNK platform from an architecture and deployment perspective
•Recognized for your 5-7 years of experience working with data science concepts and applied knowledge of practices and methods of data science
•Praised for your ability combine multiple data sources to uncover correlations, building models and creating algorithms
•Skilled in anomaly detection and visualization development
•Valued for your ability to drive automation using data and analysis
•Acknowledged for your system administration level understanding of UNIX and Windows operating systems
•Excellent knowledge of programming/scripting (C#, Java, Perl, PHP, and PowerShell)
•Adept at search processing language (SPL - Splunk custom search language)
•Confident with databases (MSSQL, ORACLE, MYSQL, and MongoDB)
•Regarded for your knowledge of Apache platform
•With a Bachelor degree in Computer Science or Engineering or related discipline or 5+ years of related IT support experience Great-to-haves
•Mediaroom and/or MediaFirst IPTV solutions experience
•Knowledge of platforms like Elastic Search, New Relic, IQ Probes, NetScout, cVOC, and Witbe probes Who is TELUS?
We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.
Everyone belongs at TELUS. It doesn't matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.
Do you share our passion?
At TELUS, you
create future friendly ® possibilities.
At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.