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Senior Market Manager - Direct-to-Consumer - Home & Small Business Solutions

Reference ID: MAR04965-19

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Create better business outcomes with your analytical acumen and creativity.

Join our team

The Direct-to-Consumer (D2C) Channel team is a fast-paced and growing residential sales team that is at the forefront of innovation for TELUS' go-to-market (GTM) team.

The D2C team is seeking an innovative Senior Market Manager who will be responsible for the growth and enablement of Home Security & Automation sales within the D2C channel. This person will have passion for owning the home, and will be responsible for arming our sales teams with the tools, processes and training to deliver a best-in-class home security & automation sales experience for our customers and deliver on sales and marketing targets for TELUS.

Working within a team focused on creating a culture of business ownership, you will be empowered to make decisions, drive strategy and innovate the D2C channel. You will also be at the forefront of TELUS' expansion into Home Security & Automation services.

Here's the impact you'll make and what we'll accomplish together
    •Working closely with our Field, Operational Support, and Channel Enablement teams, you'll directly influence D2C home security sales by guiding and coaching team of engaged and talented team members •In partnership with our development partners, you will constantly be searching for system and process improvement opportunities and develop a long-term roadmap to drive real change within our channel •As part of the Home Security team, you'll be integral to rapidly growing and operationalizing the D2C channel by providing timely, consistent, and reliable channel reporting and actionable insights to support decision making and prioritization across the team •Leveraging collaborative conversations with key stakeholders across Customer Experience, Marketing, Product & Services, Communications, your key insights will enable a prioritized list of continuous improvement initiatives for the D2C channel and the Home Security & Automation team •Actively manage our vendor performance against forecast and targets, as well as work with our operational and marketing teams to introduce channel incentives to spur growth

Here's how
    •Continuously consulting and collaborating with marketing and sales teams to develop improvements to the sales process and closing tools for Home Security & Automation •Leading the implementation of self-serve reporting tools such as Tableau and Domo, to deliver enhanced reporting capabilities for Home Security & Automation sales to end-users •Project manage a roadmap of enablement and improvement initiatives, providing requirements for development teams and working with our GTM primes to rollout changes to field teams and vendors •Be at the forefront of analyzing results, so that you can develop executive recommendations which you will present to leadership and stakeholders •Regularly meeting with stakeholders to debrief on successes and opportunities and take action on key gaps and areas of opportunity identified •Effectively build and manage channel support needs against priorities to ensure optimal impact given limited resources and changing competitive landscape


You're the missing piece of the puzzle
    •Very strong communication skills including presentation, written, and verbal communication to executive and senior management stakeholders •Experience establishing and maintaining cross-functional relationships across development teams, marketing, customer experience, and technical support •Ability to distill complex information into succinct insights and actionable implications to leadership •Proven analytical and business skills, planning, and prioritization competencies •Strong organizational skills, ability to prioritize, ability to multi-task, work under pressure, and meet deadlines in a timely manner •Self-motivated and proactive with problem solving skills and able to work with minimal supervision •Ability to take ownership and proactively address challenges and issues

    •University and/or technical school degree and experience •Minimum 5-6 years of data analytics and reporting •Minimum 5 years of telecommunications and/or home security experience

Who is TELUS?

We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.

Everyone belongs at TELUS. It doesn't matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.

Do you share our passion?

At TELUS, you create future friendly ® possibilities.

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

Posted: February 20, 2019
Closes: April 21, 2019
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Company Info
10,000+ employees

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About Telus

TELUS (TSX: T, NYSE: TU) is Canada’s fastest-growing national telecommunications company, with $12.3 billion of annual revenue and 13.9 million customer connections, including 8.4 million wireless ...