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HnO Consulting Inc Logo

Service Administrator

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Job Location icon
Coquitlam, BC
Job Type icon
Full Time
Job Category icon
Customer Service and Support

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The Role

Our client, RF Bakery Equipment (www.rfbakery.com) is in the food equipment sales and service business and we are seeking an experienced service administrator on their behalf.  The Service Administrator will play a significant role in scheduling, supporting and following up on service and repair calls with clients.  This includes time sensitive checking of work orders for accuracy and following up with service partners should more information be required. In addition, the role will be responsible for scheduling and dispatching service technicians as appropriate and post service call follow up to ensure client satisfaction. 

 

 

Responsibilities

  • Field inbound service calls.
  • Determine nature of client issue.
  • Schedule and Dispatch service technicians.
  • Management and reconciliation of service reports, work orders and invoicing.
  • Post Service call follow up with clients.
  • Reconciliation of work in progress and shop hours.
  • Schedule client EIM (Equipment Inspection and Maintenance), publish EIM schedule.
  • Follow up with client operators after EIM.

 

 

 

 

Key Criteria/Requirements

  • Strong customer service orientation.
  • Fluency in English, both verbal and written.
  • Must possess strong computer skills – strong working knowledge of Microsoft Outlook/Word/Excel
  • Aptitude for accuracy and attention to detail.
  • Well organized with an ability to prioritize.
  • Show initiative in bringing new ideas and suggestions to service systems and processes.
  • Must be able to demonstrate team player orientation.

 

 

 

 

If you possess the fundamental skills and experience required to be successful in this role we invite you to provide a cover letter and résumé in word or pdf format in confidence to Michael O’Brien at hnoconsulting@shaw.ca" target="_blank">hnoconsulting@shaw.ca – 604.760.7649.

 

 

 

We thank all applicants for their interest in this role and wish to advise that we will be in direct contact only with those that we wish to interview.

 


Posted: June 22, 2018
Closes: August 21, 2018