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Service Administrator

Reference ID: R-2019-1220

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Company: Finning Canada

Posting End Date: May 03, 2019

Number of Opening: 1

Worker Type: Permanent

Position Overview: Responsible for support of the overall service process and management of Preventive Maintenance delivery for contract and non contract machines.

Job Description:

Major Job Functions:
  • Support the Customer Service Advisors in the management of service process and customer communication
  • Opening of Maintenance Customer Orders
  • Prepare and send the invoice to customers for completed work
  • Accountable for the open to invoice and average age of timecard entry
  • Accountable for accuracy and timely coding of accounts payable, expense reports, time sheet entry, attendance and vacation time recording
  • Accountable for accuracy and timely national safety code log submissions
  • Accountable to support the Service Work in Progress process and to identify the aging of work orders
  • Accountable for tracking near miss and incident reporting for the branch

Specific Skills & Knowledge:
  • Self-motivated and ability to work with minimal supervision
  • Strong organization, prioritization and time management skills
  • Strong verbal and written communication skills
  • Strong interpersonal skills
  • Strong attention to detail
  • Understanding of what to do with PI / PS letters
  • Understanding of Service Work In Progress (SWIP) management
  • Understanding of all policies related to the service department
  • Understanding of CAT / Non-CAT / warranty types
  • Understanding of VisionLink, AMT and M3

We are committed to diversity at Finning, to building and sustaining a diverse and inclusive workforce and as an equal opportunity employer we encourage applications from all qualified individuals. Finning does not discriminate against applicants based on genders, races, national and ethnic origins, religions, ages, sexual orientation, marital and family status, and/or mental or physical disabilities.

Posted: April 19, 2019
Closes: June 18, 2019