Service Administrator- The BMW Store

Posted 25 days ago

Job Details

Full Time

Location

Canada

Job Description

UNLIMITED POSSIBILITIES AHEAD

Position:Service Administrator
Status: Regular Full-Time

Dealership:The BMW Store
Department:Service

We believe in doing good for our customers and for ourselves. Whether it's launching the most anticipated model of the year or purchasing a vehicle for your next adventure, great people and relationships are at every turn with OpenRoad.

We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest-growing automotive retail groups in the country (representing 20 automotive brands across 33 locations) with a shared vision to become the national automotive leader in customer experience. As one of Canada's Best Employers and Best Managed Companies, we are looking for team players who are excited to continually learn, work hard, and take ownership of their roles.

If you love the idea of joining an organization with unlimited possibilities to accelerate your career, then apply to OpenRoad and grow with us today!

A Career at OpenRoad Means You'll Enjoy:

Opportunity to work with a variety of OEM BRANDS including; Acura Audi, BMW, Genesis, Honda, Hyundai, Jaguar, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Rolls-Royce, Subaru, Toyota, Volkswagen
Amazing Incentives including but not limited to Discounted Vehicle Purchasing Program, Boot Allowance, Computer Rebate Program, Employee Referral Program, Employer RRSP Matching
Internal and external, training & development opportunities for skill development and growth
Be part of a collaborative, friendly and progressive work culture with an emphasis on transparency, innovation, relationship, and empowerment
Comprehensive extended health and dental plan tailored around Associate wellness
Recognition and Engagement Events!

Role Summary:

The Service Administrator is responsible for assisting the Service Manager in ensuring the Service department operates at optimal levels. S/He will assist with supervising operations of frontline Service staff (Lot Associates and Service Receptionists).

ROLE & RESPONSIBILITIES:

Assist and supervise daily duties of Lot Associate and Service Receptionists
Assist and supervise daily operations of inbound Call Center Agents and communications with the CCC appointment bookings
Manage service loaner fleet, ensuring the correct number of vehicles are added and returned to sales department.Maintain vehicle cleanliness and ensures vehicle issues are resolved in a timely manner.
Manage seasonal tire storage program, keeping losses to a minimum.
Answer incoming calls professionally and redirecting them where appropriate
Take accurate minutes at department meetings
Maintain shop supplies, stationery and other office supplies
Review and coordinate office procedures to ensure that company policies are being met
Receive and sort daily mail, courier, and other deliveries.
Conduct bi-weekly payroll. Enter and submit support staff timecards.
Maintain employee calendar
Assist in month-end closing.
Maintain cleanliness of customer lounge and café.
Must follow company safety policies and practices, and immediately, report any and all accidents to a manager.
This position will be expected to perform other duties as assigned by management.
OpenRoad reserves the right to modify this job description as business needs require.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

2 years of experience in customer relations.
Strong organizational and people skills.
Good computer skills and ability to maintain records using a computerized appointment system.
Ability to communicate with others and to assimilate and understand information, in a manner consistent with the essential job functions.
Ability to make sound decisions in a manner consistent with the essential job functions.
Ability to work constructively with members from all departments within the dealership.

Internal Candidates MUST apply by filling out the Internal Endorsement Form on the Intranet. Failure to complete the form will cause a delay in your application.

https://orag.bamboohr.com/careers/4084

We are an equal opportunity employer that embraces diversity. We stand behind the growth of our associates to help them achieve their vision and goals.

JOIN US AND GROW WITH US!

About OpenRoad Auto Group

OpenRoad Auto Group Ltd is a Canadian automotive retailer representing 18 import automotive brands at 22 locations. Since launching our identity as OpenRoad Auto Group in 2000, we have become one of the largest and fastest growing automotive retail groups in Canada. With over 150,000 customers choosing OpenRoad to purchase or service their vehicle, OpenRoad has established itself as one of the most progressive car retailers in Canada. A Best Employer (2017), Best Managed Company (2016) and CADA Innovator of the Year Laureate (2012), OpenRoad has earned a reputation as people-first organisation. OpenRoad Auto Group is a professional, respectful and well-managed automotive retailer.