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Service Biller

Reference ID: R-2019-1524

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Company: O.E.M. Remanufacturing Company Inc.

Posting End Date:

Number of Opening: 1

Worker Type: Temporary

Position Overview: Is responsible in ensuring: timely printing and delivery of required paperwork for work orders to the shop floor, processing of the estimate & quotation for all assigned Finning Remanufacturing components, creation of shipping paperwork for all assigned Finning Exchange components, pricing & invoicing of work orders and electronic filing of all associated paperwork. Will coordinate his/her activities with internal and external customers to ensure the timely processing of all job functions, while providing a superior level of communication and customer service.

Job Description:

Major Job Functions:
  • Create and distribute daily reports to internal and external customers
  • Print and distribute work orders in a timely fashion
  • Responsible for ensuring timely and accurate distribution of document change notifications (DCNs) to the floor
  • Preparation/creation of estimates for work required to rebuild components using the information received from production.
  • Detailed review of the estimates created ensuring the information contained in the report is accurate (includes labour, parts, service letters, 0R core credits, etc.)
  • Preparation of quotations, where required, to include all appropriate parts, labour and additional information
  • Working with the necessary parties - internal and/or external, to resolve discrepancies impeding successful quotation completion
  • Daily communication with other Service Billers and Customer Service Team to ensure alignment of activities and consistent application of OEM processes
  • Create requests to Finning Canada to process paperwork to ship finished components from OEM to Finning Branches
  • Process internal OEM paperwork for shipments of finished components from OEM to Finning Branches
  • Coordinate with Finning Buyers on rush shipments from OEM to Finning Branches/End Users
  • Verify proof of delivery and create/distribute reports to internal and external customers
  • Pricing invoices for Finning Accounts Receivable
  • Process Accounts Receivable invoices for Finning and Non-Finning customers
  • Scanning of files to OEM Remanufacturing's electronic filing system
  • Close/process internal fabrication work orders
  • Ensure uninterrupted office supply ordering and maintain 5S standards in supply rooms/cabinets
  • Provide break and lunch phone coverage for receptionist
  • Other administration duties as required
  • Ensure work order travelers are printed and distributed in a timely manner so as not to disrupt production schedules
  • Ensure all estimates and quotes are complete and accurate prior to approval, and within a timely manner
  • Ensure all shipping paperwork is requested and completed in a timely manner so as not to delay shipment of components
  • Maintain positive relationships and work collaboratively with all departments within OEM, as well as the Finning Exchange Team

Specific Skills & Knowledge:
  • Strong problem-solving ability
  • Excellent interpersonal skills
  • Demonstrated analytic, written, and oral communications skills
  • Excellent prioritization and organization skills
  • Strong working knowledge of MS Office, particularly Excel

Education & Experience:
  • Experience in a service billing environment, preferable in the heavy equipment industry is considered an asset but not a requirement
  • Diploma in business or equivalent is considered an asset but not a requirement

  • Hours of Work: 40hrs/week
  • Work is regularly performed inside in an office. Work area is adequately lighted, heated and ventilated
  • Will spend a portion of time sitting and using office equipment and computers. May require some lifting of supplies and materials from time to time (under 10 lbs.)
  • Requires the use of personal protective equipment in designated areas (i.e. Manufacturing Environment)
  • Must exercise extreme safety and precaution at all times Manufacturing areas in the facility
  • The work area involves everyday risks or discomforts requiring normal safety precautions typical of such places as offices, meeting and training rooms, shop floor etc.
  • Use of safe work practices with office equipment required

We are committed to diversity at Finning, to building and sustaining a diverse and inclusive workforce and as an equal opportunity employer we encourage applications from all qualified individuals. Finning does not discriminate against applicants based on genders, races, national and ethnic origins, religions, ages, sexual orientation, marital and family status, and/or mental or physical disabilities.

Posted: May 17, 2019
Closes: July 16, 2019