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Service Desk Analyst – ServiceNow

Service Desk Analyst – ServiceNow
Job ID: DP783086628
This is an opportunity to join a large transformation project on an initial 12 month contract that is expected to extend or turn into a permanent role. The client is based in Victoria and they have a preference for consultants who can work onsite with the team but they are also open to ServiceNow professionals who prefer to work remote and travel to Victoria for the occasional meeting.

POSITION DESCRIPTION
• Data entry – handling sensitive data within various systems
• Verify accuracy of steps completed by other team members
• Handling Onboarding/Off boarding procedures
• Manage request queue and monitor aging tickets and provide status updates and follow-up
• Assist with backlogged tickets
• Assist with MS office products

QUALIFICATIONS
• Bachelor’s degree in Computer Science, IT, Business Administration, Commerce or in a related field is
preferred
• A minimum of 3 years’ experience leading a customer service function in a fast-paced, multi-project and
multi-customer IT environment
• ITIL Certification or working experience
• Experience working with ServiceNow or similar ticketing system
• Enterprise experience on a level 1 team
• Highly service-oriented, flexible and motivated
• MS Office support experience
• Outstanding Communication Skills
• Must have excellent customer-service, listening, communication and problem-solving skills
• Must have excellent leadership and collaboration skills to facilitate continuous service management
improvement across IT functions
• Must have experience leading or participating in agile and/or lean initiatives
• Strong facilitation, coordination and interpersonal skills
• Ability to raise, resolve and close issues to the satisfaction of all stakeholders
• Ability to work independently under minimal supervision
• Great attention to detail, able to prioritize and produce accurate results under deadline
• Ability to consistently meet required deadlines.

Please note: Candidates need to be authorized to work in Canada.

For more information about TEEMA and to consider other career opportunities, please visit our website at www.teemagroup.com

Category
Software and Programming Information Technology