Our government client is seeking a Service Desk Support Analyst. This is a great opportunity to work in a busy reputable enterprise. The right candidate will support the sector's Service Management team in fielding support requests for software/hardware services, change requests, and providing general technical knowledge.
Duties & Responsibilities
Provide front-line telephone support
Diagnose and troubleshoot customer problems with Windows, Microsoft Office, Internet Explorer, printers and handheld devices
Provide service and support for applications and functions unique to the work-site/business unit
Develop and provide assist training on new/existing hardware and software
Use Service Desk administration software to log all requests and document their resolution
Submit regular reports on status and time reporting as prescribed by the Ministry
Annex Consulting Group is a full service IT and management consulting firm, specializing in staff augmentation contracting, permanent staffing, and outsourced solutions. Candidates must be legally entitled to work in location advertised.
Not interested but know someone who is a fit for this role? Check out the award-winning Annex Referral Program .
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