Canem brings over 55 years of practical experience in the design and installation of electrical contracting services, spanning across Western Canada, with locations in Victoria, Nanaimo, Vancouver, Calgary, Edmonton, Red Deer, Lethbridge, Saskatoon, Winnipeg and Kitchener-Waterloo.
The Service Manager is responsible for developing and managing the service, communications, electrical and security activities of the division. This includes responsibility for building effective relationships with existing and new clients and suppliers for all service activities, and financial and operational responsibilities for the branch’s service activities. The Service Manager reports directly to the Branch Manager.
The Service Manager is responsible for duties assigned by the supervisor, including:
Building effective relationships with existing and new clients and suppliers for all service, communication, electrical and security activities, marketing the company and selling its services to existing and new clients, engineers, planners, and other potential contacts, and managing the operation of the service department.
Planning the short and long-range strategy for the service division, developing organizational strategies and processes for the service division and assisting with the short and long-range strategic planning for service, communication, electrical and security services company-wide.
Integrating service branch activities with the construction division, coordinating national and regional service projects with other branches, and reviewing all estimates within the department prior to closing, discussing margins, manpower and overall strategy with respect to service projects.
Preparing service division quarterly and annual budgets, preparing consolidated service project financial reports, ensuring monthly reports are reviewed in a timely fashion, billing of large projects, and maximizing profitability of projects while building positive relationships and a positive image for the company.
Overseeing service projects, pre-planning, execution and close-out, developing training, equipment and vehicle strategy and determining related requirements for successful division operation, monitoring field staff operations, and managing vehicle, tool and machinery requirements where appropriate.
Providing leadership and positive motivation for project staff and company partners by acting as a responsible and goal-oriented team player and leading by example in achieving excellence and being accountable for results and outcomes.
This job description provides a general guideline for areas of responsibility. Additional detailed job responsibilities and individual goals are set for the employee with their supervisor.
The Service Manager position requires a highly experienced, senior manager of communication, electrical, security and service electrical projects with proven success in managing project and people and achieving excellent business results. The ability to network, market and sell services is a key attribute of this position. Proficiency in related computer programs is a requirement.
6 – 8 years experience in managing electrical construction projects
4 – 6 years experience in supervising and leading project management staff
Certification as electrician’s journeyman or relevant degree or diploma
Current knowledge of electrical, building and municipal codes and regulations
Excellent knowledge of industry products, practices and standards
Outstanding sales, marketing and networking skills
Ability to learn quickly, be flexible and adaptable
Strong organizational abilities and demonstrated attention to detail
Strong verbal and written communication skills
Strong time management skills, specifically the ability to multi-task and prioritize
Able to work independently and in team
Excellent knowledge of and proficiency in required computer programs
Knowledge of engineering software and engineering skills an asset
Knowledge of the data/communication industry an asset
PMP certification considered an asset
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