Service Technician

Service Technician

At Rogers, we put our customers first in everything we do! Our Field Operations team provides top-notch service, connecting communities across Canada. We're seeking individuals who are passionate about technology, thrive in dynamic environments, and are ready to make a meaningful impact in the telecommunications industry. If you're ready to take on an exciting challenge and be part of a team that values innovation and excellence, consider the following opportunity.

The Service/Install Technician is responsible for providing installation and repair services for our residential customers. As a technician, you will play a critical role by ensuring reliable delivery of telecommunications services to our residential customers in Nova Scotia. You will install, maintain, and repair Cable TV, high-speed internet and home phone services. Showcase your excellent customer service skills by providing direct support and guidance while responding to customer inquiries related to our best-in-class products and services.

What's in it for you?

We believe in investing in our people and helping them reach their potential as valuable members of our team.

• Competitive Salary

• Enjoy discounts up to 50% off Blue Jays tickets, Rogers, and Fido Services, 25% off TSC (Today s Shopping Choice) (Today s Shopping Choice) items, and 20% discount on all wireless accessories sold in Rogers Stores.
• Health & Dental Benefits, Pension plan and Stock Matching options
• Growth & Development opportunities to grow in Field Operations
• Receive mentorship from NCC, HE and other roles outside Tech Ops
• Work for an organization committed to environmental protection.
• We are an organization with a strong commitment to diversity and inclusion with employee resource groups supporting equity - including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women.

What you will be doing:

• Diagnose and/or correct all technical problems (Basic and Hi-Speed Internet, Basic and Digital TV, Rogers Home Phone, Ignite TV and SHM) to the satisfaction of the customer and in accordance with company specifications.
• Reconnect/disconnect equipment and/or services as per company standards and procedures.
• Ensure that communication with customers, other departments and peers is done in a professional manner.
• Maintain strong customer relations through daily contact with customers.
• Install new services, extra outlets and equipment in domestic dwellings, apartments and commercial buildings.
• Complete installation work. (e.g., rewires, fishing, drop replacements)
• Promote and sell company services.
• Complete accurate documentation pertaining to installations, service and sales activity.
• Assist Managers in reducing departmental costs through efficiencies and improved productivity.
• Learn and adhere to all applicable Health & Safety regulations, both legislatively mandated, and as outlined in company policy.

What you bring:

• Minimum grade 12 education.
• Must possess a valid driver's license, with a safe driving record.
• Electronics Technician Certificate or Diploma would be a definite asset.
• Previous Cable TV experience preferred.
• Knowledge and experience with Smart Home Monitoring
• Circuit switch/twisted pair cable/MDU entry systems knowledge
• Previous experience with PC repairs and good to exceptional PCtroubleshooting skills.
• Previous experience with TCP/IP network troubleshooting
• Must be able to handle all physical aspects of the job, which include lifting/moving heavy equipment (approx. 80 lbs) and climbing ladders/poles at heights up to 40 feet.
• Excellent communication and problem solving coupled with excellent customer service skills.
• Ability to work rotating shifts that includeweekendsand overtime, as required.
• Must be willing to work in adverse weather conditions.
• Previous sales experience would be an asset

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

In certain provinces (e.g. British Columbia) you are required to obtain and maintain a valid security worker licence to perform your position's duties. If applicable, you must obtain the required license and provide proof of satisfactory to the Company that you have obtained it on or before your start date.

Schedule: Full time
Shift: Rotating
Length of Contract: Not Applicable (Regular Position)
Work Location: 1-12 Chipman Drive (7749), Kentville, NS
Travel Requirements: Up to 100%
Posting Category/Function: Field Operations & Installation
Requisition ID: 281428

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ .

Posting Notes: Customer Experience

Location:
Keddys Corner, NS, CA

Being a Rogers team member comes with some great perks & benefits including:
• Health & well-being benefits
• Donation matching
• Paid time off for volunteering
• Wealth Accumulation including: Pension plan & Employee stock options
• Generous employee discounts
• Leadership development, Mentorship, and Coaching programs

*available for full-time and part-time permanent employees, some restrictions apply

Looking for career guidance and inspiration?

Catch up on the latest episodes of For the Love of Work podcast with Dr. Sonia Kang.

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