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Rogers Communications Canada Inc.

Sr Director, Data Centres

Calgary, AB
Full Time
6 days ago
Sr Director, Data Centres

At Rogers, the entrepreneurial spirit is part of our DNA. Our Rogers Business teams help foster and grow the Canadian economy by supporting businesses of all sizes. From small to large-scale enterprises, our teams help deliver innovative technology, network services, and a suite of solutions to help them succeed. We offer Canada's largest and most reliable 5G network for our customers and are proud leaders in wireless private networking and IoT! We continuously expand and evolve our networks, invest in new technology capabilities, and invest in our people to serve our business customers and their communities.

Come play a key role in driving the future of business innovation in Canada. We are looking for team members with a passion for delivering industry-leading value to customers and supporting businesses in the communities where we live and work.

Are you up for the challenge? If so, consider the following opportunity:

This role is accountable for the planning, operation and support of mission critical facilities management of all customer-facing Data Centres across Canada.This includes day to day operations to meet customer needs, maintaining industry certifications (Tier III), management of operational budgets and facility lifecycle management activities. This role leads the service delivery, service management, and lifecycle management accountabilities for Rogers Cloud Services, Managed Network & IT Services.

Key Accountabilities
  • Manages nationwide data centre operations of the 24x7 critical facility environments. Oversees Data Centre operations including capacity, availability, budget, and inventory.Oversees all electrical and mechanical infrastructure such as UPS systems, generators, fire suppression systems, DC power systems, and HVAC systems.
  • Establishes operating metrics that drive productivity, efficiencies, staff management, and operational excellence.
  • Partners with the cybersecurity team to ensure that the infrastructure meets all security requirements and continues to evolve over time to meet changing needs and best practices.
  • Develops and implements business continuity protocols to minimize disruption to business operations in the event of emergency situations.
  • Supervises data centre infrastructure operations, managing special projects/deployments, ensuring system reliability, resource management, ongoing maintenance, and security of environments
  • Develops and deliver against annual budgeted revenue and operational expense targets including day to operations and (Lifecycle Management) LCM programs
  • Provides high-performing, reliable, energy and cost-efficient environments to run IT services, including utilization of cloud environments
  • Ability to analyze and interpret data to provide insight-driven direction to a variety of stakeholders
  • Deliver complex implementation programs with high visibility
  • Strong business acumen with an ability to deliver results in a rapid-paced environment

Key Leadership Accountabilities
  • Build high performance teams, improve operational efficiencies, and anticipate future required skills and capabilities
  • Be a leader and champion of change, to continuously challenge the status quo and identify innovative opportunities to exceed business, service & customer satisfaction targets
  • Exceptional leadership skills leading and managing complex enterprise IT portfolios and project management functions in highly sensitive, political environments that demand responsiveness, flexibility, and decisive, expert leadership
  • Develops and manages key senior management relationships with internal and/or external partners, clients, and stakeholders to provide strategic business advice
  • Focused on continually elevating the customer experience, interfacing, and communicating with customers at all levels to ensure customers achieve expected business outcomes
  • Build a scalable organization that delivers ongoing excellence and drives revenue growth by implementing innovative approaches, solutions, and processes
  • Build a culture that creates and supports best in class employee engagement behaviours
  • Develop leaders that take personal accountability in the delivery of Rogers values and business objectives
  • Business accountability for data centre expansion design, and construction in coordination with other stakeholders.

  • Minimum of fifteen (15) years of demonstrated progressively responsible experience and successful operation of Infrastructure Operations teams and complex cloud technology environments.
  • Excellent project management skills and attention to detail.
  • Experience managing vendor relationships and reviewing vendor contracts, statements of work and related documents for infrastructure services and solutions.
  • Minimum of ten (10) years of staff management, development, mentoring, providing performance feedback and regular evaluation of team members to achieve success.
  • Demonstrated individual leadership and team building skills across experience levels and various parts of the organization.
  • Knowledgeable in current technology trends including the impact of cloud and operations automation on data centre Operations and service delivery (support models, service level agreements).
  • Must have strong communications and relationship-building skills and the ability to interact effectively with senior leadership.

Schedule: Full time
Shift: Day
Length of Contract: No Selection
Work Location: 1 Mount Pleasant (083), Toronto, ON
Travel Requirements: Up to 50%
Posting Category/Function: Data Centres & Manager
Requisition ID: 275605

Together, we'll make more possible, and these six shared values guide and define our work:
  • Our people are at the heart of our success
  • Our customers come first. They inspire everything we do
  • We do what's right, each and every day
  • We believe in the power of new ideas
  • We work as one team, with one vision
  • We give back to our communities and protect our environment

  • What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ .

    Posting Notes: Corporate

    Calgary, AB, CA Brampton, ON, CA Burnaby, BC, CA Kelowna, BC, CA Toronto, ON, CA Moncton, NB, CA

    Being a Rogers team member comes with some great perks & benefits including:
    • Health & well-being benefits
    • Donation matching
    • Paid time off for volunteering
    • Wealth Accumulation including: Pension plan & Employee stock options
    • Generous employee discounts
    • Leadership development, Mentorship, and Coaching programs

    *available for full-time and part-time permanent employees, some restrictions apply

    Looking for career guidance and inspiration?

    Catch up on the latest episodes of For the Love of Work podcast with Dr. Sonia Kang.

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