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TD

Team Manager, Small Business Banking

TD
Location
Edmonton, AB
Details
Full Time
3 days ago
Company Overview

Tell us your story. Don't go unnoticed. Explain why you're a winning candidate. Think "TD" if you crave meaningful work and embrace change like we do. We are a trusted North American leader that cares about people and inspires them to grow and move forward.

Stay current and competitive. Carve out a career for yourself. Grow with us. Here's our story: jobs.td.com

Department Overview
Tell us your story. Don't go unnoticed. Explain why you're a winning candidate. Think "TD" if you crave meaningful work and embrace change like we do. We are a trusted North American leader that cares about people and inspires them to grow and move forward.

Stay current and competitive. Carve out a career for yourself. Grow with us. Here's our story: jobs.td.com
Department Overview
TD Business Banking is a dynamic division within TD. Our Quest is to become the #1 Business Bank in Canada with our team of Better Business Bankers devoted to meeting our customers' financial needs with confidence - one customer, one community at a time.
This is an exciting opportunity to join as a Team Manager, Business Banking Specialists providing assigned team of Business Banking Specialist (BBS) with the product knowledge and conversation skills to have effective Small Business Banking advice conversations.

Job Description
Reporting into the Senior Manager, SBB you will lead assigned teams of BBSs to ensure customer problems are handled effectively, using customer problem resolution guidelines and participate in the analysis and resolution discussions, as needed. You will lead and coach on advice giving strategies to improve the overall Small Business Banking customer experience.
• Responsible for management of a group of BBS providing both leadership and guidance on assigned mandate, that includes but not limited to new account opening, signing authority changes and simple credit for SBB.
• Providing on-going updates to the Senior manager on performance metrics and issues that arise.
• Accountable for all aspects of people management including quarterly and annual performance, recruitment, training, career and personal development and performance management.
• Assist and support BBS with all customer escalations as they arise
• Provide supervisor overrides where needed for all Business Account openings, Maintenance and Simple Credit. Assist with all Simple Credit applications submission and completion
• Work collaboratively with AMSB/RAMSB to ensure all customers' needs are met
• Lead the transformation and adoption of direct to customer distribution model and also ensure high adoption of channel from retail branches on business banking needs.
• Lead the onboarding of Business Banking Specialist and assist with training.
• Developing and strengthening BBS skills by providing tools and resource to drive meaningful advice conversations, including managing difficult conversations.
• Provide regular updates on team performance for the following metrics LEI, Productivity, Cross-sell and FTR rates.
• Manage performance objectives for the team; track, monitor and effectively address and/or reward performance in a timely manner.
• Contribute to the development and implementation of sales strategies to achieve business objectives, sales goals and referrals to increase profitability and enable business growth.
• Contribute to business objectives for Operational Excellence.
• Ensure documentation that is prepared / completed is accurate and properly reflects client / business intentions.
• Assume responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct.

Requirements
5 years or more experience in direct to customer phone channel
• Prior experience in Small Business Banking product and services required.
• Undergraduate degree is required.
• Experience leading and developing teams is an asset.
• Knowledge of TD System including HOST, C3, Admin Apps, iCAL etc.
• A self-starter who works independently in a dynamic work environment through strong administration, organizational, planning and time management skill
• Bilingual would be an asset, required for Eastern Hub.

Hours
37.5

Inclusiveness

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.
Category
Banking, Finance and Insurance Sales and Marketing