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Finning
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Technical Support Analyst

Reference ID: R-2019-1014

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Company: Finning Canada

Posting End Date:

Number of Opening: 1

Worker Type: Permanent

Position Overview: Reporting to the Technical Support Team Lead, the Technical Support Analyst is responsible to provide tier 3 technical support for specialized PC hardware, RF Scanners, Stationary & Mobile Printers, A/V technology, mobility devices and desktop software, inclusive of clear and concise documentation and communication on activities and projects. Work with key users in the branches\\departments to oversee & solve complex support issues, coordinate and oversee hardware and software upgrades and provide an elevated level of support to the executive level within the region.

If you have the ability to communicate technical concepts to non-technical people at all levels of the organization we would like to hear from you!

Job Description:

Major Job Functions:
  • ​ Provide tier 3 technical support for specialized PC hardware, RF Scanners, Stationary & Mobile Printers, A/V technology, mobility devices and desktop software, inclusive of clear and concise documentation and communication on activities and projects
  • Provide an elevated level of support to the regional executive and executive assistants in the region
  • Provide technical expertise and support for desktop related projects
  • Implementation and coordination of hardware and software enhancements and upgrades
  • Smart hands support for provisioning and supporting of all related IT technologies in regional branches
  • Management of regional branch IT assets and coordination of the asset refresh process
  • Providing tier 3 support to users and executives
  • Investigating and recommending technical solutions in support of the desktop environment
  • Ensure employees have proper documentation and training to support the products
  • Work with internal IT team to ensure issues are resolved in a timely manner
  • Ensure asset tracking is current and minimum inventory levels are adequate
  • Represent the company in a professional and ethical manner and maintain effective relationships with internal departments and staff while maintaining confidentiality


Specific Skills & Knowledge:
  • Technical knowledge of PC hardware and software, Windows operation systems setup, configuration, and support
  • Technical knowledge of mobile and related technology
  • Excellent communication and documentation skills
  • Ability to prioritize and time manage in a high demanding environment
  • Knowledge of Office 365 and Office Suite of products with a solid understanding of the deployment and support requirements
  • Technical knowledge of Soti Mobi Control & Windows Mobile OS
  • Knowledge of Mobile Device Management software
  • Self-starter who possesses the ability to work with minimal supervision independently and in a team environment
  • Highly organized with strong attention to detail
  • Ability to adapt and grow as required
  • Technical knowledge of PC hardware and related technology, Windows 7, Windows 10 Current Branch operating systems setup, configuration, patching and updating
  • Technical knowledge of Windows 10 deployment and support best practices
  • Knowledge of Office 365 and Office Suite of products with a solid understanding of the deployment and support requirements
  • Knowledge of SCCM 2016 and current branch versions for client management, image management, imaging, application deployment, PXE boot, etc.
  • Working knowledge of device encryption technology, anti-virus, anti-spam, anti-malware software technologies
  • Understanding of change control and change management processes related to IT
  • Basic understanding of network technologies and Windows Server infrastructure
  • Basic knowledge of Wi-Fi and cellular network technology
  • Basic understanding of network technologies and Windows Server


Education & Experience:
  • Post-Secondary education in a related discipline and certification in Information Technology.
  • Minimum 2-3 years' experience in IT support in a medium to larger complex organization
  • MCSE and MCSA would be an asset


We are committed to diversity at Finning, to building and sustaining a diverse and inclusive workforce and as an equal opportunity employer we encourage applications from all qualified individuals. Finning does not discriminate against applicants based on genders, races, national and ethnic origins, religions, ages, sexual orientation, marital and family status, and/or mental or physical disabilities.

Posted: April 22, 2019
Closes: June 21, 2019