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Amazon
Amazon

Technical Support

Posted 6 days ago

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Job Details

Full Time

Category

Accounting Administrative Sales and Marketing

Location

Calgary, AB

Salary

dollar sign96,500 to 135,000 per year (plus commission)

Job Description

We are looking for an experienced and driven Technical Support Manager to lead our support operations. In this role, you will oversee the technical support team, ensure high-quality customer service, and continuously improve support processes to enhance customer satisfaction.

What You'll Do

  • Lead, mentor, and support the technical support team.

  • Oversee daily support operations and ensure timely issue resolution.

  • Handle escalated technical issues and complex customer concerns.

  • Develop and improve support workflows, procedures, and documentation.

  • Monitor performance metrics and ensure service quality standards are met.

  • Collaborate with product, engineering, and customer service teams.

  • Identify opportunities to improve customer experience and operational efficiency.

What We're Looking For

  • Strong leadership and team management skills.

  • Solid technical troubleshooting and problem-solving abilities.

  • Excellent communication and interpersonal skills.

  • Experience in technical support, IT support, or customer service leadership.

  • Ability to work independently in a remote environment.

  • Strong organisational and decision-making skills.

What We Offer

  • Full-time remote position.

  • Competitive salary.

  • Paid training and professional development.

  • Leadership growth opportunities.

  • Supportive and collaborative team environment.

About Amazon

Join one of the world’s most customer-obsessed companies and build a career where innovation, growth, and opportunity come together. At Amazon, we are looking for motivated, reliable, and team-oriented individuals who are ready to take on exciting challenges and grow in a fast-paced environment. Whether you are starting your career or looking for your next step, this is your opportunity to be part of a workplace that values learning, performance, and development. You will work alongside diverse teams, contribute to meaningful projects, and be supported with training and tools designed to help you succeed. We offer flexible roles across different departments, with opportunities to grow into long-term careers. If you are hardworking, detail-oriented, and eager to learn, we want to hear from you.

Industry

Marketing, PR and Advertising Retail Transportation and Warehousing

Company Size

10,000+ employees

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Application closing date is 2026-08-10

Current Openings

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