Your enthusiasm and expertise are instrumental in driving best in class video delivery solutions at TELUS!Join our team
The Content Support and Implementation team offers a high level of exposure to a diverse range of always challenging and ever rewarding opportunities while working on leading edge technologies. Comprised of passionate specialists with a propensity for ongoing success, we are responsible for the development, operational readiness and tier 3 support of TELUS content collection and delivery solutions for Optik TV, Pik TV, Optik on the Go, and the TELUS Wholesale TV offering.
As the newest member of our team, you will work alongside this highly collaborative group of team members, as well as several strategic vendor partners. Within this environment, you will not only gain valued experience but contribute directly to the optimization of video content collection and distribution solutions.Here's the impact you'll make and what we'll accomplish together
As a member of the Content Support and Implementation team, you will utilize DevOps principals to evaluate current and new solutions, discover, evaluate, and create operational readiness documentation and provide next level support to the Optik Operations team. Your contributions will directly impact our ongoing pursuit to unlock video quality enhancements while galvanizing collection and delivery models designed to improve overall service availability while subsequently driving Likelihood to Recommend (L2R).Here's how
•Lead the way in identifying opportunities where improvements can be made related to technologies used to collect and distribute video related content and services
•Review and deliver solutions based on TELUS standardization and planning teams to ensure all solutions are implemented correctly and have an operational model surrounding it
•Support the continued development of our network level monitoring methodology and standardize on the applicable solutions required to provide seamless visibility for multiple services from point of collection to the customer
•Ensure technical designs are architected to be flexible, scalable, maintainable, and open in TELUS' n-tier environment
•Support planning, design, deployment, operations, and project delivery within designated timeframes and budgetary allocation
•Assist your team in developing proactive measures, processes, practices, and changes to support customer services and to resolve network/content delivery related issues
•Define, review, and implement alarming parameters to ensure ticketing systems can be leveraged for providing notification of potential faults and immediate customer facing issues
•Provide technical consultation, guidance, and support for Optik TV Operations and associated business units to assist with meeting and/or exceeding service delivery objectives
•Actively demonstrate an adherence to TELUS change management processes and practices
•Plan and coordinate installation of new hardware and software Production environments including patches and releases
•Identify and enhance operational support tools and network monitoring solutions
•Create and deliver presentations to peer groups, vendor partners, and senior management team members that will influence the evolution of content related solutions and services
•Work alongside talented colleagues in a fun, fast paced and challenging team environment Qualifications:You're the missing piece of the puzzle
•Experience working with video encoding technologies and compression formats used for live and file based video delivery
•Advanced comprehension of Internet Protocols (IPs): IPV4 and IPV6 including but not limited to Transmission Control Protocol (TCP)/IP, Internet Control Message Protocol (ICMP), User Datagram Protocol (UDP), Multicast, Hyper Text Transfer Protocol Secure (HTTPS), Simple Network Management Protocol (SNMP), Dynamic Host Configuration Protocol (DHCP), Secure Sockets Layer (SSL) protocols, Internet routing, and firewalls
•Direct experience on how to leverage network functions virtualization (NFV) and software-defined networking (SDN) for the purpose of network and supporting infrastructure optimization
•Working knowledge of Internet Protocol television (IPTV) and over the top (OTT) protocols, adaptive and progressive formats
•Experience with creating, managing and fulfillment of comprehensive test plans
•Respected for your troubleshooting, fault isolation, and defect resolution skills
•Confidence in exercising judgment required to effectively make and own technically strategic decisions
•Bachelor of Computer Science, Engineering degree, or Technology graduate and/or equivalent combination of experience and education
•3+ years of relevant experience supporting IPTV technologies, development, and standardization Great-to-haves
•Experience with Transport Network concepts and technology
•Demonstrated familiarity of content delivery network (CDN) and Origin Server operations and standards, concepts, and network architecture
•Knowledge of Domain Name System (DNS) Operations Who is TELUS?
We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.
Everyone belongs at TELUS. It doesn't matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.
Do you share our passion?
At TELUS, you
create future friendly ® possibilities.
At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.