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Telus
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Technology Consultant (Optik TV Digital Video Operations)

Reference ID: SEC03479-18

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Job Location icon
Edmonton, AB
Job Type icon
Full Time
Job Category icon
Operations and Logistics



Help us continue to push the envelope in providing new content to our Optik TV customers while we continue to find opportunities to raise the bar on reliability.

Join our team

TELUS' Technology Strategy team leverages evolving technologies to provide a reliable and superior Customer Experience, to delight and engage our customers. You will be a member of the Optik TV Content Support & Implementation team, collaborating with many teams to ensure projects are delivered in a timely and cost-efficient manner. Our teams works closely with the development and planning teams to identify improvements as well as implement next-generation solutions that enhance encoding and delivery capabilities. We're looking for team members who bring fresh ideas from all areas, including information retrieval, encoding/decoding, networking and data storage, IP/Optical transport and Ops Readiness; the list goes on and is growing every day.

You will also be providing support and guidance to a 24x7 operations team who is responsible for the day to day continuity of our television content collection and delivery nationally for all Optik TV platforms.

We need our team members to be versatile, display leadership qualities and be enthusiastic to take on and own problems and initiate opportunities as we continue to push technology forward.

This is your opportunity to take charge and implement new solutions, moving Optik TV in a new direction.

Here's the impact you'll make and what we'll accomplish together

As a Team Member of the Optik TV Content Support & Implementation team, you will be providing technical support and guidance to the TV Operations staff for service troubles as well as implementing solutions to support our growing TV infrastructure. You will interface with TELUS development, planning, design and transport teams as well as equipment vendors to identify improvements of our existing solutions as well as build, maintain and operate a first in class television signal collection and distribution network to serve our residential and commercial customers across all Optik TV platforms.

With your technical expertise you will manage individual project priorities, deadlines and deliverables, as you test, deploy, maintain new solutions and identify enhancements on existing solutions.

Your enthusiasm for learning, love of a challenge and leadership capabilities will be keys to your success.

Are you ready for a challenge?

Here's how
    Performs: Execute on time sensitive projects to enhance our international content collection and encoding solutions ensuring our operations team has the proper understanding of those solutions to ensure reliability of our content delivery to our customers •Identifies & Recommends: Optik TV solution improvements to enhance the stability of our network as well as investigation and align on DevOps process creation and improvements •Mentors & Trains: Mentors and trains team members on technical and industry-related issues and provides effective knowledge transfer •Evaluates & Provides: feedback on solutions from our development and planning teams ensuring the end result meets operational and support requirements




Qualifications:


You're the missing piece of the puzzle
    •Help us take on a wide variety of issues and bring innovative new content collection and delivery solutions to fruition •Oversee the project to completion, supporting delivery processes that are in place •Maintain and develop strong relationships with internal teams, external vendors and other carriers •Strong business ownership mentality, passion for customer experience, enjoy technology •Quantitative analysis abilities coupled with exemplary communication and interpersonal skills •Enjoys building relationships and have strong communication skills •Superior analytical, problem solving, and project management skills and an ability to drive solutions across multiple cross-functional teams •Keen interest in working in a fast paced environment with the latest technology •Strong work ethic, you're a self-starter, and positive 'just do it' attitude •Degree in Computer Science or Engineering •Willing and able to work in a 24x7 environment

Great-to-haves
    •Prior programming background or scripting and automation experience •IP based knowledge and exposure to content delivery networks •Ability to develop schedules, identify resource requirements, and develop business cases •Advanced knowledge of baseband, compressed & IP delivery for content

Who is TELUS?

We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.

Everyone belongs at TELUS. It doesn't matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.

Do you share our passion?



At TELUS, you create future friendly ® possibilities.

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

Posted: September 13, 2018
Closes: November 11, 2018
Email Address:
Company Info
Size:
10,000+ employees
Industry:
Technology
Telecommunications

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About Telus

TELUS (TSX: T, NYSE: TU) is Canada’s fastest-growing national telecommunications company, with $12.3 billion of annual revenue and 13.9 million customer connections, including 8.4 million wireless ...