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Technology Training Specialist

Calgary, AB
Full Time
4 days ago

Company: Finning Canada

Posting End Date:

Number of Opening: 1

Worker Type: Permanent

Position Overview: You will play a key role in coordinating and implementing training events for technology training offerings and to serve as support to Autonomous and Minestar deployments. The primary function of this position is to provide training and ongoing technical support to Finning Heavy Equipment Technicians and customers. This role will also provide ongoing mentoring to Finning Heavy Equipment Technicians' installation, troubleshooting and maintenance of both the software and hardware components of technologies included in the Caterpillar MineStar Suite of Products.

Job Description:

Major Job Functions:
  • Responsible for all training logistics for technology training products (including but not limited to securing room, instructors, materials, administration of evaluations and assessments)
  • Responsible for collection and evaluation of demand and sales forecast to determine training requirements
  • Develop training paths for the onboarding of new technicians that will be working on Autonomous Projects
  • Develop Competency Framework for assessing the skills of the workforce to ensure gaps are identified and training plans developed to close gaps
  • Monitoring and reporting training metrics
  • Administer and manage training materials relating to the MineStar Suite. Including updates from Caterpillar on changes in the product or training delivery
  • Selects and purchase materials, services and evaluation methods to assure training needs are satisfied
  • Responsible for global quality assurance and standard work processes
  • Finning and Customer product training - Identify customer training requirements to develop and deliver tailored product training to end-users and customers and internal users
  • Collaboration with Caterpillar MineStar Training department to ensure consistent in the development and delivery of training
  • Sales demonstrations - Partner with technology sales team to identify customer product needs
  • Plan and deliver demonstrations of product capabilities relating to customers' requirements
  • Internal mentoring and training - Provide product and process training to Finning Heavy Equipment Technicians supporting MineStar
  • Develop training to support troubleshooting steps and ensure Technicians can rectify issues in the field in a timely manner
  • Report back on product failure trends and serviceability issues

Specific Skills & Knowledge:
  • Ability to build a strong rapport with clients and various work group
  • Computer literate
  • Strong analytical and organizational skills
  • Strong program/project management skills
  • Strong multi-tasking skills
  • Professional business manner
  • Ability to manage conflicting priorities efficiently and effectively
  • Ability to work independently and go above and beyond to contribute to teams overall success
  • Excellent written and verbal communication skills
  • Strong presentation skills and ability to articulate complex issues
  • Strong mechanical and educational aptitude
  • Knowledge of various Finning and Caterpillar personnel and/or benefits policies and programs
  • Knowledge of, and operating skill in, technology products software and their applications
  • Detailed knowledge of surveying and civil construction or mining operation and engineering including implementation and deployment of technology solutions
  • Sound understanding of Global Positioning Systems (GPS) and the related applications
  • Computer literate and proficient in MS Office applications
  • Knowledge of heavy equipment operation; haul truck, track type tractors, graders, and excavators
  • Knowledge of civil engineering office software, such as AutoCAD Civil 3D or Trimble Business Center
  • Knowledge of commercial impact of decision making and demonstrates the ability to negotiate skillfully through tough situations to best advance organizational interests
  • Proficient with the MineStar suite of technology products
  • Ensure customer and internal requests for support and training services, are responded to at earliest availability, and services are delivered in a time frame that is acceptable to the customer
  • Develop training material to communicate lessons learnt
  • Provide training to team members with the goal of meeting team and organizational objectives
  • Develop Competency assessments to determine workforce acumen
  • Develop comprehensive knowledge and experience with Caterpillar MineStar products and product applications
  • Ensure proper adherence to all Finning policies, including Code of Conduct and Safety
  • Maintain positive relationships with all customers, external and internal, including suppliers and coworkers, with the goal of ensuring customer satisfaction score which meets current company target

Education & Experience:
  • 2-5 years of progressively related instructional design and training roles; Bachelor degree or equivalent
  • Experience in developing training materials and presentation techniques
  • Demonstrated technology training experience (classroom, dealer and customer facing)
  • Experience with Caterpillar MineStar Products (Fleet, Terrain, Detect, Health, and Command) deemed an asset
  • Professional experience with other Modular, Wenco, Jigsaw, and Hexagon Products would be reviewed
  • Familiar with company policies and procedures with a strong department background considered an asset
  • Mining Experience is an asset

  • Travel to customer facilities and worksites where and when required
  • This role involves working alongside customers on operational mine sites, and around varying types of heavy equipment
  • Priorities can change regularly and without notice with changing business volumes
  • Working hours and locations, can vary depending on customer requirements, business volumes and severity of customer issues
  • This role also involves hosting and participating in marketing related events, such as trade shows and open invitation demonstrations, as well as classroom training events
  • These events can involve irregular working hours and dress codes may change to suit the event
  • The demands of this position regularly require travel for periods up to, but not limited to, five day periods
  • At times may require after-hours support to field based Technicians, machine down, etc.

We are committed to diversity at Finning, to building and sustaining a diverse and inclusive workforce and as an equal opportunity employer we encourage applications from all qualified individuals. Finning does not discriminate against applicants based on genders, races, national and ethnic origins, religions, ages, sexual orientation, marital and family status, and/or mental or physical disabilities.