Bilingual Work At Home-Customer Service Representative

Posted 3 days ago

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Job Details

Full Time

Location

Calgary, AB

Salary

dollar sign 32 to 35 per hour (plus commission)

Job Description

Daifuku Canada Inc. Consulting, engineering, design, manufacture, installation, and after-sales services for logistics systems and material handling equipment.

Job title: Bilingual Work At Home-Customer Service Representative

Job Description:

Join Our Team and S.O.A.R!

S-Spark Curiosity O- One Team, One Direction A- Action for Results R- Right by Right Purpose

We pride ourselves on shaping careers. We have immediate openings for a Customer Service Representative. Our customer service representatives are instrumental in the success of Daifuku. Good customer service starts with a human touch, our representatives provide the touch and are the eyes and ears of our business.

Benefits of working with Daifuku include :

$32.00/hr
$35.00/hr Bilingual
Performance incentives
Paid training within a state-of-art video training environment
A comprehensive health plan after 90 days of employment
Employee wellness and engagement programs
A Real opportunity to grow your career - 90% of our Leaders started their career as a Customer Service Representative

Responsibilities:

Answer all incoming calls promptly and manage them both effectively and efficiently
Conduct research to provide the most effective solution to resolve customer issues.
Document all calls
Communicate in a professional, empathetic, and diplomatic manner with good voice quality, diction, and articulation
Work to achieve daily team quality and customer satisfaction goals

What we are looking for:
The ideal Daifuku candidate will possess the following characteristics:

Unwavering commitment to giving perfect effort
Punctual and dedicated
Thrives in a fast-paced environment
Comfortable navigating between various applications on a computer
Drive to exceed expectations
Build current skillset
Must have a positive attitude

Requirements:

18 years of age or older
High School Diploma or equivalent
1 year in 1 Job, preferably in a customer service environment
Reliable Attendance- No Missed Time in First 90 days
Ability to type 25 wpm
Proven oral and written communication skills
Comfort with desktop computer system
Ability to work independently
Hardwired internet connection with speeds greater than 10MB upload and 25MB download for work at home (training)
Secure, private work area at home
Flexibility in schedule availability-Hours of Operation Monday-Friday

About Daifuku Co

Since 1937, Daifuku has focused on material handling – the movement of finished goods and work in progress. Our world-class systems lead the industry by combining conveying, storage, sorting, picking and controls. Our products serve customers in a range of industries and countries.