Workforce Planning Manager (Hybrid)

Posted 4 days ago

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Job Details

Full Time

Location

Salary

dollar sign 88,900 to 122,000 per year

Job Description

Job Description:

Are you a natural at numbers and strategy? Do you thrive on creating smart scheduling plans that make operations run smoother? Our large client in the renewable energy sector is looking for a Workforce Planning Manager to lead a dynamic team and support over 200+ customer service professionals across B.C.

This is a fantastic opportunity to work with one of the province’s biggest players in clean energy.

Location: 📍Burnaby | Prince George | Trail, BC

What’s in it for you:

Flexible hybrid work model (work from an approved flex location up to 2 days a week!)
Competitive salary + incentive bonus ($88,900 – $122,300)
Professional growth in the renewable energy industry
Inclusive, safe, and collaborative workplace

What You’ll Do:

Lead a team of analysts to deliver top-tier labour forecasts and scheduling strategies
Monitor and analyze call volume trends to optimize workforce support across contact centres
Create and improve short-term and long-term workforce plans
Provide actionable insights using advanced reporting tools and forecasting models
Drive improvements to internal planning processes and support peak service performance

What You Bring:

A degree in business, commerce, or data analytics—or 10+ years of related experience
Strong analytical mindset with expert-level Excel skills
Hands-on experience with workforce management systems
Team leadership, collaboration, and decision-making strengths
Detail-oriented and data-driven with a passion for process improvement

About Hunt Personnel/Temporarily Yours

Hunt Personnel/Temporarily Yours is one of Vancouver's most well-established and successful recruitment firms. We recruit top-quality candidates for some of the most high-profile companies in the lower mainland. Our specialty areas are Administrative Support, Accounting & Finance, Legal Support, Call Centre and Customer Services Office Administrative Recruitment, Temporary Office Administrative Staffing, Human Resources, Supply Chain & Logistics, Legal Assistants & Paralegals, PR & Communications, Sales & Account Executives, Marketing & Communications, IT & Network Support and Management & Professional placement.