Customer Service Representative (Remote – Canada)

Posted 12 hours ago

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Job Details

Full Time

Location

Edmonton, AB

Salary

dollar sign 28 to 35 per hour (plus commission)

Job Description

Company: Zonda Home
Location: Remote (Open across Canada)
Job Type: Full-Time / Part-Time
Schedule: Flexible

About Zonda Home

Zonda Home is a leading company in housing data and technology. We provide market insights, research, and digital tools that support builders, developers, and real estate professionals across Canada and North America. Our work helps improve decisions in the housing and real estate industry.

About the Role

We are looking for a polite, patient, and reliable Customer Service Representative to support our clients. In this role, you will help answer questions, solve basic issues, and provide information about our services and platforms.

This is a remote position. You will work from home and communicate with customers through chat, email, or phone.

Key Responsibilities

Respond to customer inquiries in a professional manner
Provide clear information about services and tools
Assist customers with account or access issues
Resolve basic problems or direct issues to the right team
Keep accurate records of customer interactions
Maintain a helpful and positive attitude
Follow company guidelines and procedures

Requirements

Basic computer skills (email, typing, internet use)
Strong communication skills (written and verbal)
Good problem-solving ability
Ability to stay calm and professional
Good attention to detail
Reliable internet connection
No experience required, training provided

What We Offer

100% remote work anywhere in Canada
Flexible working hours
Paid training provided
Competitive pay
Friendly and supportive team
Opportunity for career growth

Employee Benefits (Canada)

Paid vacation and sick leave
Health and dental coverage (based on eligibility)
Canada Pension Plan (CPP) contributions
Employment Insurance (EI) coverage
Work-life balance support
Remote work allowance (if applicable)

Why Join Zonda Home

At Zonda Home, you will be part of a team that supports the housing industry with trusted data and tools. Your role will help customers get the support they need while working in a flexible and comfortable remote environment.