IT Technical Business Analyst - Senior

The proposed resource must meet or exceed one of the following:

• University graduation in business, management or a related discipline and four-year Technical Business Analyst (BA) experience; OR

• Two-year diploma in business, management or a related discipline and six-year BA experience; OR

• One-year certificate in business, management or a related discipline and seven-year BA experience; OR

• Eight-year BA experience

Excellent verbal and written communication skills and ability to interact professionally with a diverse group.

Ability to learn quickly, problem solve, troubleshoot, work independently and as part of a team.

Ability to manage stress and conflict.

The ability to establish and maintain effective working relationships with team members, management and vendors.

Experience conveying technical information to non-technical people and advising decision-makers on technical options.

Experience in gathering requirements from a diverse group of stakeholders across ministries or departments.

Experience working within an organization equivalent in size and complexity to the Government of Alberta.

Experience working in a work-from-home environment within an organization equivalent in size and complexity to the Government of Alberta.

Experience in facilitating meetings and communicating with senior management and project stakeholders.

Experience planning, organizing, scheduling and monitoring concurrent tasks.

Experience using Microsoft SharePoint.

Experience using MS Office 2010 products or higher versions.

Experience with IT service management, IT service management applications, IT application development and maintenance projects.

Experience with risk management and issues management

Experience with ServiceNow platform

Experience working in or for the public sector.

Experience working on multiple tasks or initiatives with strict timelines, simultaneously.

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