Customer Advice Specialist (Remote)
Posted 12 hours ago
Job Details
Location
Salary
30 to 35 per hour (plus commission)
Job Description
Job Summary
This role is about more than just answering questions. A Customer Advice Specialist is someone customers can rely on for clear, practical guidance. From experience, it is important to listen carefully, understand what the customer actually needs, and give straightforward advice that helps them make the right decision. You will be building trust while making sure customers feel supported.
Responsibilities- Speak with customers through phone, email, or chat to understand their needs
- Provide clear and practical advice based on the company’s services
- Help customers choose solutions that fit their situation
- Resolve concerns and follow up to make sure everything is handled properly
- Keep accurate records of conversations and recommendations
- Work with internal teams when additional support is needed
- Strong communication and listening skills
- Ability to explain things in a clear and simple way
- Good problem-solving and decision-making ability
- Comfortable working independently in a remote environment
- Basic computer skills and ability to use internal systems
- Previous customer service experience is helpful but not required
- Extended health and dental coverage (including vision care)
- Paid vacation and personal days
- Statutory holiday pay in accordance with Canadian labor laws
- Employer-supported retirement savings plan (such as RRSP matching)
- Paid training and professional development support
- Work-from-home allowance or equipment support
- Employee assistance program for mental health and wellness
- Stable, full-time employment with opportunities for advancement
Application closing date is 2026-05-22
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