First Impressions Switchboard Operator

• An exceptional company with a firm commitment to its people, culture, and the community!
• Become a key part of a forward-thinking, inclusive, and diverse team that values every perspective
• Earn a competitive hourly rate of $23+ and comprehensive benefits! 

Join a legacy of trust at CJ Campbell Insurance, where integrity has thrived since 1912. Founded by Charles John Campbell, we have evolved from a partner in Graham Hamilton and Campbell to a thriving entity, incorporating in 1925. In today's dynamic insurance landscape, our professional brokers lead the way. We engage deeply with our clients, evaluating their risks comprehensively.

At CJ Campbell, we pride ourselves on knowing our clients – their family, passions, and dreams. This personalized approach empowers us to craft insurance strategies tailored just for our community. Proud members of the Insurance Brokers Association of Canada, we stand as a beacon of reliability. Experience a partnership that goes beyond insurance; it’s about safeguarding dreams.

To learn more about us, please visit: cjcampbell.com

CJ Campbell Insurance has an exciting opportunity for a full-time remote First Impressions Switchboard Operator, based in Calgary, Alberta.

In this role, you will be the primary contact for incoming calls, providing professional, personable assistance to both current and prospective clients.

Your responsibilities include, but are not limited to:

• Routing calls to the appropriate department, considering their availability
• Managing communication through CHAT with various departments
• Troubleshooting and maintaining telephones, utilizing Telus Biz Connect
• Handling fax forwarding, scanning documents, and maintaining accurate document entries
• Updating calendars, managing weekly and daily employee absentee emails, and coordinating employee availability for calls
• Serving as backup tor in-office receptionist or greeter
• Booking and coordinating meeting rooms
• Facilitating employee onboarding and exit processes
• Managing front door signage and maintaining a welcoming atmosphere
• Handling manual payments, supply ordering, organization, and inventory management
• Developing and maintaining excellent working relationships with the team and across the organization, understanding internal clients' priorities and goals to enhance caller responses.

While this role is remote, there will be an expectation for you to work in the office when business needs arise.

To qualify, candidates must have at least a high school diploma. Ideally, a minimum of 2 years of industry experience is preferred. However, if you have less than 2 years of experience, we still want to hear from you!

The following skills and experience will be strong assets:

• Proficient in Microsoft Outlook suite
• Demonstrated ability to handle customer inquiries and provide excellent service over the phone
• Proven experience to deal with a range of personalities with patience
• Strong communication skills, both verbal and written, fostering clear and effective communication within the team and with clients
• Willingness to learn and understand various processes within the organization
• Ability to anticipate business and client needs and provide proactive assistance
• Proven adaptability to roles and responsibilities as needed

As our ideal candidate, you are attentive to details and prioritize customer satisfaction, bringing a bright and welcoming demeanor to your work.

Above all, we value a collaborative attitude and entrepreneurial spirit, to drive our business forward, all while upholding our culture of a positive and empathic work environment. Swift, personable responses to inquiries, excellent communication skills with both clients and colleagues, and the ability to build positive relationships are key!

In exchange for your hard work and dedication, you will receive an attractive hourly wage of $23+, negotiable dependent on experience, along with a great host of benefits, including:

• 100% Employer-covered health and paramedical benefits
• Generous vacation and personal days allowance
• Professional and educational development support
• Opportunities for a flexible work model for the right candidate!
• Enjoy the Teladoc Health/Best Doctors program – access to swift physical and mental health services!
• Take advantage of our on-site gym
• Opportunities to join our collaborative, supportive, and pet-friendly work culture
• Regular team bonding events such as Cinco de Mayo parties, Halloween, Valentine's Day, Wine Survivor, Christmas potlucks, and more! 
• Being part of a stable company experiencing growth – operating for over 100 years!

If you are interested in progressing your career with a growing company, apply today! 

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