Help Desk Support (Work from Home)

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Job Details

Full Time

Location

Calgary, AB

Salary

dollar sign 30 to 35 per hour (plus commission)

Job Description

Location: Work from Home (Anywhere in Canada)
Job Type: Full-Time / Part-Time
Experience Level: Entry-Level (Training Provided)

About Us

At Long View Systems, we are a leading information technology company based in Calgary, Alberta. We support organizations across North America by delivering reliable IT solutions and helping businesses operate efficiently.

We work with industry leaders such as Microsoft and Cisco, and we are committed to providing dependable support and continuous improvement.

Position Overview

We are currently seeking a Help Desk Support professional to join our remote team. This entry-level role is ideal for individuals interested in starting a career in IT support. Training will be provided to ensure you are successful in the role.

In this position, you will assist users with technical issues, provide basic troubleshooting, and ensure a smooth experience with systems and applications.

Key Responsibilities

Respond to support requests through chat, email, or ticketing systems
Provide basic troubleshooting for hardware, software, and account issues
Escalate complex problems to the appropriate technical team
Document issues and resolutions accurately
Follow up with users to ensure issues are resolved
Learn systems and tools to improve support over time

Qualifications

Basic computer skills
Interest in IT and technology
Strong problem-solving mindset
Good communication skills
Willingness to learn
Ability to work independently in a remote environment

Benefits

Flexible work-from-home schedule
Health, dental, and vision coverage
Paid vacation and personal time off
Retirement savings plan with company contribution
Work-from-home equipment or allowance
Ongoing training and professional development